WE’RE MAKING RENTING FAIRER. COME AND HELP US KEEP IT THAT WAY.

At flatfair, we’re on a mission to make renting easier, faster, and fairer—for tenants, landlords, and agents. We’ve helped over 30,000 renters save more than £25 million in upfront costs with our deposit-free model, and we’re just getting started.
Now, we’re hiring a Dispute Resolution Analyst to make sure tenancy charge cases are resolved with fairness, clarity, and efficiency. You will play a vital role in reviewing and improving how cases are handled, helping us reduce unnecessary escalations and save time, money, and stress for all involved.

• Review end-of-tenancy charge cases before they escalate—assessing evidence, identifying risk, and advising on next steps.
• Help avoid poor outcomes by spotting weak cases early and guiding teams on improvements.
• Identify patterns, recurring issues, and process gaps—feeding that insight back to the business.
• Use your judgement to improve workflows and the customer experience.
• Contribute to case strategy and best practice guidance.
• Partner with support and operations teams to strengthen internal decision-making.
• Help improve tools, templates, and automations—especially where tech can speed up manual tasks.
• Stay informed on industry best practices, tenancy law, and fairness principles.
• Dive into operational work where needed. We’re a startup—everyone gets stuck in.