Dispute Resolution Officer at EML

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Written Communication, Verbal Communication, Organizational Skills, Case Management, Strategy Development, Negotiation Skills, Influencing Skills, Customer Service, Dispute Resolution, Legal Knowledge, Collaboration, Stakeholder Management

Industry

Insurance

Description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. Bring your customer service skills and in return, you will be fully trained to manage a portfolio of injured workers who need your ongoing support. As a Dispute Resolution Officer you will play a key role in the resolution of disputes, working alongside our team of claims experts and external legal providers and representing EML at the South Australian Employment Tribunal. This will be a full time, permanent position based in our Adelaide office, with flexibility to work from home up to 2 days a week once fully trained. YOUR RESPONSIBILITIES Actively develop workers compensation dispute minimisation and resolution strategies and manage the end to end dispute process Collaborate with internal claims teams and external stakeholders to develop and drive dispute resolution strategies to reach timely resolutions for all parties Ensure compliance with legislative, regulatory and governance requirements by keeping abreast of relevant governance, regulatory and legal obligation Attend the South Australian Employment Tribunal to progress matters and drive outcomes ABOUT YOU Excellent written and verbal communication skills, with the ability to explain complex information to diverse stakeholders Strong organizational skills with the ability to manage multiple cases simultaneously while maintaining accuracy and quality Proven strategy development, negotiation and influencing skills with the ability to meet the needs of all stakeholders Tertiary studies or previous experience in legal, mediation or dispute resolution is advantageous WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other Flexibility to work from home to support work/life balance A corporate wellbeing program with discounted health insurance and gym membership Generous discounts from over 350 retailers through our RewardsHub program Comprehensive learning and development opportunities to help you reach your full potential Access to support and counselling services with work or personal matters, through our Employee Assistance Program Companywide events to stay connected and celebrate success Entitlement to annual company incentive scheme + salary reviews Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. About Us There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.

Responsibilities

As a Dispute Resolution Officer, you will actively develop strategies for dispute minimization and resolution while managing the end-to-end dispute process. You will collaborate with internal teams and external stakeholders to ensure timely resolutions and compliance with relevant regulations.