Dispute Resolution Specialist at Allianz Insurance

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Complaints, Solutions-Focused Mindset, Adaptability, Resilience, Organization, Planning, Prioritizing, Attention to Detail, Communication, Empathy, Emerging Technologies

Industry

Financial Services

Description

Dispute Resolution Specialist – Multilocation – 12 Month Contract At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. Let’s care for tomorrow, so we can create a better future together, for everyone. About the role Resolve customer concerns with care, accuracy, and compliance to create a positive experience. Handle complaints and disputes with empathy, ensuring compliance and privacy matters are addressed, ensuring adherence to the General Insurance Code of Practice and ASIC Regulatory Guides. Prepare and submit AFCA notices with attention to detail, ensuring alignment with regulatory expectations and industry standards. Maintain and oversee Complaint Management Systems, fostering organization and efficiency in tracking and resolving issues. Collaborate with teams and stakeholders to enhance processes, drive meaningful improvements, and create better customer outcomes. About you You have a strong background in customer complaints, bringing expertise and a solutions-focused mindset. You're adaptable and resilient, thriving in a fast-paced, customer-centric environment with a passion for making a positive impact. You’re a natural organizer, skilled at planning, prioritizing, and balancing multiple tasks with care and efficiency. Your keen eye for detail ensures accuracy and excellence in everything you do. You communicate with warmth and clarity, creating meaningful connections while embodying empathy and Allianz’s customer-first values A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape. Please note there may be delays in response from 22nd December to 5th January 2026. Thank you for your understanding and patience. Benefits and perks Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day! Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible. Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! For more details about our benefits, visit the Allianz Careers site. About Allianz Group Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. Join us. Let’s care for tomorrow. www.allianz.com.au/careers #LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

Responsibilities

The Dispute Resolution Specialist will resolve customer concerns with care and compliance, handling complaints and disputes while ensuring adherence to regulatory standards. They will also maintain Complaint Management Systems and collaborate with teams to enhance processes for better customer outcomes.