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Dispute Resolution Specialist I at Global Credit Union
Manchester, London - England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

25 Dec, 26

Salary

25000.0

Posted On

26 Sep, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Consumer Services

Description

Primary Functions: Assist members with fraudulent and merchant dispute transactions on Debit Card, Credit Card and ACH according to federal regulations, VISA and NACHA operating rules, and Credit Union policies and procedures.


Duties and Responsibilities:

  1. Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
  2. Develop a working knowledge of card and ACH dispute processes and systems.
  3. Develop and maintain a current working knowledge of Regulations E, Z and CC as well as Visa and NACHA operating rules and Credit Union policies and procedures.
  4. Create, research, and resolve card and ACH dispute cases in accordance with federal regulations, VISA and NACHA operating rules, and Credit Union policies and procedures.
  5. Evaluate cases for and provide provisional credit within established limits, as applicable.
  6. Research and provide evidence to members to validate unrecognized transactions.
  7. Conduct merchant conference calls to resolve product and service problems.
  8. Effectively communicate with members to validate information, research cases, and obtain documentation.
  9. Respond to inbound and place outbound calls for case creation and member follow-up.
  10. Report disputed transactions for possible fraudulent activity and/or trends.
  11. Document research findings and actions on cases and conduct referrals for suspicious activity reporting and high dollar case review.
  12. Adhere to all designated timeframes, manage workflows to the specified deadlines and complete responsibilities effectively, accurately, and timely.
  13. Assist with completing daily reports and MRMS requests.
  14. Perform other duties as assigned.

Qualifications

Education: High school graduate or equivalent.


Creditable Experience in Lieu of Education: Not Applicable


Experience/Skills: Must be articulate and possess the ability to communicate with patience and empathy via telephone. Must have detail-oriented writing skills and a strong ability to follow through on assigned tasks. Should be proficient with personal computers, web-based applications, Microsoft Word and Excel, and have strong interpersonal skills, as well as a demonstrated ability to exercise discretionary judgment. One year of previous experience in a similar position or in financial operations is preferred.
Responsibilities

Primary Functions: Assist members with fraudulent and merchant dispute transactions on Debit Card, Credit Card and ACH according to federal regulations, VISA and NACHA operating rules, and Credit Union policies and procedures.


Duties and Responsibilities:

  1. Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
  2. Develop a working knowledge of card and ACH dispute processes and systems.
  3. Develop and maintain a current working knowledge of Regulations E, Z and CC as well as Visa and NACHA operating rules and Credit Union policies and procedures.
  4. Create, research, and resolve card and ACH dispute cases in accordance with federal regulations, VISA and NACHA operating rules, and Credit Union policies and procedures.
  5. Evaluate cases for and provide provisional credit within established limits, as applicable.
  6. Research and provide evidence to members to validate unrecognized transactions.
  7. Conduct merchant conference calls to resolve product and service problems.
  8. Effectively communicate with members to validate information, research cases, and obtain documentation.
  9. Respond to inbound and place outbound calls for case creation and member follow-up.
  10. Report disputed transactions for possible fraudulent activity and/or trends.
  11. Document research findings and actions on cases and conduct referrals for suspicious activity reporting and high dollar case review.
  12. Adhere to all designated timeframes, manage workflows to the specified deadlines and complete responsibilities effectively, accurately, and timely.
  13. Assist with completing daily reports and MRMS requests.
  14. Perform other duties as assigned.

Qualifications

Education: High school graduate or equivalent.


Creditable Experience in Lieu of Education: Not Applicable


Experience/Skills: Must be articulate and possess the ability to communicate with patience and empathy via telephone. Must have detail-oriented writing skills and a strong ability to follow through on assigned tasks. Should be proficient with personal computers, web-based applications, Microsoft Word and Excel, and have strong interpersonal skills, as well as a demonstrated ability to exercise discretionary judgment. One year of previous experience in a similar position or in financial operations is preferred.