Dispute Specialist at Hilltop Holdings

Lubbock, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ACH Processing, Debit Card Dispute Resolution, EFT Transactions, Regulation E, Customer Service, Conflict Resolution, Microsoft Office, General Accounting Principles, Time Management, Problem Solving, Interpersonal Communication, Attention To Detail

Industry

Financial Services

Description

Benefit highlights: 11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and more! Under limited supervision, the Dispute Specialist is responsible for the timely processing of ACH, debit card and other EFT transaction disputes in accordance with regulatory and network requirements. Maintains communication with customers and Bank employees through the duration of the dispute process. Additionally, the Dispute Specialist will provide full-cycle, operational support to the Card Services department in support of the Bank's debit card program. PlainsCapital Bank was founded in 1988 by a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and approximately $198.8 million in assets, they began growing the bank one relationship at a time. Over 30 years later, PlainsCapital Bank has held fast to its tried-and-true relationship-based culture and its commitment to financial strength and stability. PlainsCapital Bank ranks sixth among the largest banks headquartered in Texas by deposits and has a statewide presence with approximately 55 locations in markets such as Austin, the Coastal Bend, Dallas, Fort Worth, Houston, Lubbock, the Rio Grande Valley, and San Antonio. Backed by decades of experience, our knowledgeable bankers are renowned for their straightforward approach and for taking exceptional care of their clients. They bring both financial and industry expertise along with vast local market knowledge to each client relationship. PlainsCapital Bank conducts both commercial and consumer banking, providing a full suite of commercial banking products and services to fit any business model and convenient services, personal attention, and account features to help simplify managing personal finances. PlainsCapital Bank continues to remain strong and stable, delivering highly personalized service and a single point of contact to help customers reach their financial goals. To learn more, please visit us online at plainscapital.com/about [https://www.plainscapital.com/].

Responsibilities

The Dispute Specialist processes ACH, debit card, and EFT transaction disputes according to regulatory and network requirements. They also provide operational support to the Card Services department and maintain communication with customers and bank staff.