WE’RE ON A MISSION TO MAKE MONEY WORK FOR EVERYONE.

We’re waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
Hear from our team about what it’s like working at Monzo ✨
Remote | £24,750 + Benefits

* WE CANNOT SPONSOR VISAS FOR THIS ROLE *

• Our Disputes Team
  We are looking for passionate people with over 6 months’ experience in banking who are looking to kick start or grow their career in Mastercard Card Payment Disputes (CPD). You’ll love solving problems, investigating and evidencing through the Mastercard chargeback process and keeping up-to-date with the latest trends. As you gain experience you’ll be able to take on more complex cases and grow your skills in different areas of the Mastercard disputes process.

The working hours are:

• 7am - 6:30pm Monday to Sunday including bank holidays and you’ll be working remotely on a 4 week rolling shift pattern. However, you will be able to choose a fixed start time between 7am and 10am. To make sure we have enough cover on weekends our schedule rotation will include one weekend day every two weeks. On these weeks you will get a weekday off in the same working week. You will also get a 3 day weekend every four weeks.

YOU’LL PLAY A KEY ROLE BY…

• You’ll be using Monzo’s software & systems to build a timeline of customers’ goods and services dispute claims.
• Communicating with our customers effectively and with empathy, achieving the right outcomes through the Mastercard chargeback process.
• Making fair decisions based on your high quality investigation, in line with external regulations and internal policies.
• Supporting frontline colleagues with Card Payment Disputes queries
• Build a wider understanding of the chargeback process and eventually become skilled enough to support the wider team.
• Identifying and supporting our vulnerable customers whilst reviewing their dispute claims.