Disputes Customer Care Professional - Finnish and Swedish Speaking - 12-mon at American Express Malaysia Sdn Bhd

Stockholm, , Sweden -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Organization, Attention To Detail, Analytical Skills, Administrative Skills

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. As a brand focused on delivering high-quality customer experiences, we aim to support positive and helpful interactions at every stage of the customer journey. In this role, you will engage with customers daily—whether assisting with travel or lifestyle requests or supporting everyday account needs. You will also receive training and coaching to help you develop your approach to customer service and understand our standards. How will you make an impact in this role? In this position, you will communicate with customers from a variety of backgrounds, working to understand their needs and provide appropriate support. You will learn how to navigate internal systems and processes, and how to use available tools to assist with customer inquiries. As a Customer Care Professional in the Back Office team, your focus will be on providing consistent and thoughtful support across all interactions. This includes responding to customer inquiries in a timely and accurate way, reviewing account information, and identifying suitable next steps based on customer needs. You will also learn how to assess account details and offer relevant information or options that support the customer experience, while helping maintain engagement with products and services. The CEN Nordic Disputes Team is a small team of experts. A Customer who raise a disputed transactions are helped in our team. We strive to deliver an investigation, a resolution, an explanation and increased Customer Satisfaction within set and expected timeframes. Are you the one who will help us solve mysteries? We are looking for a Team Player who is structured and can communicate well both to Customers but also internally. In our team we’re ready to help each other out, you will not be one of those who has just one thing to do, we aim to be flexible and help where we can so prepare to learn and have various daily tasks! Essential experience and skills: Be a good administrative person Enjoy structure Keep the Customer Experience in mind at all times. Be organized and good at communicating. You’ll need an eye for detail. You learn quickly You like to analyse documentation and compare it to guidelines Minimum Qualification: Required languages: Finnish, Swedish and English Employment eligibility to work with American Express in Sweden is required as the company will not pursue visa sponsorship for these positions. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

In this role, you will engage with customers daily, assisting with travel or lifestyle requests and supporting everyday account needs. You will provide consistent and thoughtful support across all interactions, responding to inquiries in a timely and accurate manner.