Start Date
Immediate
Expiry Date
17 Oct, 25
Salary
35475.0
Posted On
17 Jul, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
It
Industry
Outsourcing/Offshoring
WE’RE ON A MISSION TO MAKE MONEY WORK FOR EVERYONE.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
Hear from our UK team about what it’s like working at Monzo ✨
Remote in the UK | £28,050 - £35,475 + Benefits | Hear from the team ✨
ABOUT US:
We’re here to make money work for everyone and we’re doing things differently. For too long, banking has been obtuse, complex and opaque.
We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.
We’re focused on solving problems, rather than selling financial products. We want to make the world a better place and change people’s lives through Monzo.
WHAT YOU’LL BE DOING:
We are looking for passionate people with experience in Card Payment Dispute (CPD) investigations, where you’ll be helping our customers identify, resolve & provide support regarding Card Payment Dispute enquiries. Fraud transactions are dealt with by a different team altogether.
You’ll love solving problems, investigating and evidencing through the Mastercard chargeback process and keeping up-to-date with the latest trends. As you gain experience you’ll be able to take on more complex cases and grow your skills in different areas of the Mastercard disputes process.
YOU’LL PLAY A KEY ROLE BY…