We have a fantastic opportunity to join Sovereign Network Group as a disrepair admin officer within our Property Services – London and Herts Team on a permanent basis.. You’ll be based from our office in either Wembley – London or Hertfordshire. This role will combine office and home working to ensure a positive work/life balance.
It’s a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England – our purpose being to provide quality affordable homes and places that people love for generations.

WHAT WE NEED FROM YOU

• Inbox Management within a repairs service
• Proven experience managing a high-volume workload.
• Strong understanding of the Pre-Action Protocol for Housing Disrepair, including timelines, documentation, and procedural requirements, and Knowledge of Housing Legislation.
• Coordinating repair works & appointments related to damp, mould, structural damage, leaks, or other habitability issues.
• Experience collaborating with internal departments (e.g., asset management), surveyors, contractors, legal representatives, and external solicitors.
• Experience dealing with vulnerable residents, handling complaints, and resolving issues in a sensitive, empathetic, and professional manner.
• Preparing and reviewing legal documentation such as disrepair schedules, letters of claim, repair histories, and photographic evidence.
• Proficient in maintaining case files and generating reports for management.
• Strong experience using housing management software (e.g., Northgate, CRM etc).
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital case tracking tools.

THE ROLE

We are seeking a detail-oriented and proactive disrepair admin officer who will be responsible for the administrational management of live Legal Disrepair cases, as well as Environmental Health cases or those considered to be of a more complex nature. Assisting with the management of the contracts to successfully deliver high quality VFM services to the organisation’s residents and drive through service improvement measures identified in root cause analysis of the service failures being managed.

RESPONSIBILITIES INCLUDE:

• Legal Compliance

Ensure all actions comply with relevant housing legislation, including the Landlord and Tenant Act 1985, Homes (Fitness for Human Habitation) Act 2018, and Pre-Action Protocol for Housing Disrepair Cases. Support compliance with internal policies and regulatory standards (e.g. Regulator of Social Housing).

• Liaison with Stakeholders

Act as the key point of contact between legal teams, surveyors, repairs operatives, external solicitors, and residents. Coordinate with internal departments such as Neighbourhood, Legal Services and Customer Services.

• Invoice Management

Making payments using our internal invoice system to contractors, surveyors and external legal representatives in a timely and efficient manner.

• Customer Communication

Maintain professional and empathetic communication with residents throughout the disrepair process. Provide clear updates, manage expectations, and handle complaints effectively.

• Team Inbox Administration

Overseeing the internal disrepair inbox, responding to emails and organising the management of diaries

• Repair Coordination

Work with the Disrepair Officers to schedule and monitor repair works within agreed timescales. Track completion of works to ensure satisfaction of legal obligations and settlement terms.