• Ashburn, Virginia
• Basking Ridge, New Jersey
• Cary, North Carolina
  Job ID: R-1082903
  Apply prior to the end date: September 6th, 2025

We are seeking an experienced and passionate Senior ServiceNow Design Subject Matter Expert to join our growing team. As a design authority, you will play a critical role in shaping and guiding the implementation of ServiceNow solutions across our organization. You will be responsible for understanding business needs and translating them into robust, scalable, and user-friendly ServiceNow designs. This is a highly visible role that requires strong technical expertise, excellent communication skills, and a collaborative approach.

Responsibilities will include:

• Lead the design and architecture of ServiceNow solutions, encompassing various modules like ITSM, ITOM, TSM, TSOM, OMT, SPM, CSM, etc.
• Collaborate closely with stakeholders to gather, analyze, and document business requirements, ensuring alignment with overall IT strategy.
• Develop comprehensive solution designs, including process flows, data models, user interfaces, and integrations with other systems.
• Provide technical guidance and oversight to developers throughout the implementation process, ensuring adherence to best practices and design principles.
• Validate developed solutions against design specifications and business requirements, conducting rigorous testing to ensure functionality and usability.
• Champion ServiceNow best practices and stay abreast of the latest platform features and industry trends. Identify opportunities for innovation and process improvement.
• Create and maintain comprehensive design documentation.
• Actively contribute to knowledge sharing initiatives within the team and across the organization.