OVERVIEW

The Virtual Expert Platform (VEP) team is at the heart of connecting our customers with expert guidance across all our products—QuickBooks, TurboTax, Mailchimp, and Credit Karma. We run a multi-billion-dollar Services business (e.g., QuickBooks Live, TurboTax Live), enhance Customer Success through AI and human expertise, and provide Sales technology to connect with prospects and customers. We own the entire technology stack, from user interfaces and expert management systems to workforce operations, digital expertise and conversation capabilities, data infrastructure, and platform services. We collaborate closely with product, design, marketing, and operations to create seamless experiences for both users and experts.

LEAD THE FUTURE OF MID-MARKET ENTERPRISE SALES, SERVICES AND SUPPORT PLATFORM

We are seeking a visionary Distinguished Engineer to lead the technological evolution of the Enterprise Mid-Market platform for Customer Success, Sales, and Partners to serve our Mid-Market and Enterprise business customers. This is a crucial role in defining our technical strategy, technical architecture across human assisted experiences including first party and third-party tools, building a high-performing engineering team, and ensuring our platform is scalable, reliable, and secure. This includes strategically determining build vs. buy decisions for platform components and establishing robust patterns for our overall technology stack.

KEY FOCUS ON USER AND EXPERT EXPERIENCE:

• Deep understanding of user experience (UX) and user interface (UI) principles.
• Focus on building intuitive and engaging interfaces for both customers and experts.
• Commitment to accessibility and inclusivity.
  Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:Bay Area California $306,500 - $415,000Southern California $291,000 - $393,500This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

KEY ACCOUNTABILITIES (1- AND 3-YEAR FOCUS):

• Technical Vision & Strategy: Define and champion the long-term technical vision for the VEP, aligning with overall business objectives.
• Platform Architecture: Lead the design and implementation of scalable, reliable, and secure platform architecture, anticipating future needs and increasing speed and ease of onboarding.
• AI-Native Experiences: Lead with an AI-first approach, defining AI strategy and delivering AI-native outcomes across experiences and capabilities.
• Innovation & Capability Development: Foster a culture of innovation, proactively identifying and developing new capabilities to enhance the user and expert experience.
• Team Leadership & Development: Build, inspire, and manage a high-performing engineering team, fostering a collaborative and growth-oriented environment.
• Cross-Functional Collaboration: Partner seamlessly with product, design, marketing, and operations teams.
• Platform Stability & Performance: Ensure platform stability, performance, and security, implementing robust monitoring and incident response.
• Data & Analytics: Define the platform’s data strategy to enable data-driven decisions and continuous improvement.
• Build vs. Buy Strategy: Strategically evaluate and select third party solutions, establishing clear criteria and metrics.
• Rapid Prototyping: Develop prototypes to quickly iterate and identify optimal customer experiences.

Please refer the Job description for details