DISTRIBUTED COMPUTER SYSTEMS ANALYST

at  The State of Florida

Requisition No: 835560
Agency: Office of the Attorney General
Working Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST - 41000061
Pay Plan: Career Service
Position Number: 41000061
Salary: $46,000.00 - $48,000.00 Annually
Posting Closing Date: 09/06/2024
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Our Organization and Mission: The Office represents the State of Florida in state and federal civil and criminal courts, from trial courts to the Supreme Court of the United States.
Position Summary: This Distributed Computer Systems Analyst position in the Information Technology (IT) Unit in the Office of the Attorney General in Tallahassee, Florida.
Pay: $46,000.00 - $48,000.00 Annually

QUALIFICATIONS:

• A bachelor’s degree from an accredited college or university and two years of experience in computer systems analysis, computer programming or in planning or designing distributed computer systems; or
• A bachelor’s degree from an accredited college or university with major course of study in one of the computer sciences or in management information systems and one year experience in computer systems analysis, computer programming or in planning or designing distributed computer systems; or
• A master’s degree from an accredited college or university with major course of study in one of the computer sciences or in management information systems; or
• Three (3) years of experience as described above and either (1) completion of a 1440 classroom hour program of study from a vocational/technical school or accredited community college in an area of data processing (excluding data entry), or (2) 60 semester or 90 quarter hours of college course work from an accredited institution which includes four courses in computer science or management information systems.
• Experience as described above can be substituted on a year-for-year basis for the required college education.
• Completion of a one (1) year program of study from a vocation/technical school in an area of data processing (excluding data entry) can substitute for one (1) year of the required experience.

The Work You Will Do: The responsibilities of this position include, but are not limited to the following:

• 10% Work Performance: Knowledge of methods, techniques, and skills necessary for the performance of the job and demonstrate the ability to execute all assigned duties and tasks effectively and efficiently. Quality of work is accurate and thoroughly completed within established time frames and amount of work completed meets or exceeds expectations. Able to perform the duties of the position through the competent use of work methodologies, computer applications, office equipment and related tools.
• 10% Dependability: Begin work at regularly assigned time and is present during OAG “core” hours; assiduously observe lunch and break times; demonstrate ethical standards in the performance of work responsibilities; use leave in a manner that is not disruptive to the work unit.
• 10% Interpersonal Skills: Maintain pleasant working relations; exhibit tact and sensitivity in dealing with others; responsive to questions and concerns; work effectively with internal/external users; present a positive attitude; demonstrate the appropriate attitude to assignments.
• 30% Network Support: Responsible for installation, support, maintenance, repair, and standardization of network equipment, to include desktops, network printers, TCPIP and Microsoft networking configuration. Performs on-going networking audits and ensures security and integrity of all distributed network systems. Familiarity with set up and maintenance of network printers using Managed Print Services.
• 10% Applications Support and Microsoft Support: Troubleshooting and maintenance of applications at the desktop level. Implement upgrades agency wide as required, including users in Jacksonville and Pensacola. Troubleshooting and maintenance of Office 365 on PCs including Outlook email.
• 10% Familiarity and use of desktop sharing software (such as BeyondTrust) for remote support of PCs in the OAG network.
• 5% Videoconferencing configure videoconferencing machines to be used for connection to branch offices. Troubleshoot and repair problems with videoconferencing equipment and software as needed, but not limited to PC hardware, cameras, displays, and Teams troubleshooting. Help with setup and operation of videoconferences as requested by Executive Staff in the Tallahassee office.
• 10% Keep track of inventory control of hardware within the region. This includes IT and Computer peripherals.
• 5% Performs other related duties as required.

JOB DESCRIPTION

• Receive electronic email requesting assistance or service on the operation of hardware, software, and automated business applications.
• Consults with users to resolve help desk queries for repair/maintenance of existing systems or assign appropriate IT staff or to the appropriate external support service person or entity.
• Management of the help desk operation is accomplished using a customized HCL Notes application that allows for the logging and tracking of help desk emails and in emergency situations telephone calls.
• Analyzes and resolves hardware, software and telecommunications problems using diagnostic software and/or technical troubleshooting processes.
• Installation and implementation of new or repaired statewide local area network hardware, phones and/or software applications.
• Repairing laser printers, desktops, laptops and miscellaneous equipment as required.
• Moving heavy computer equipment, which may include loading and unloading trucks, use of hand trucks and carts.
• Travel is required to support offices located in Tallahassee, Pensacola, and Jacksonville
• VoIP - Configure and support Avaya phones.
• HCL Notes support - troubleshoot problems in HCL Notes applications at the desktop level.
• Implement upgrades agency wide to HCL Notes systems as required in the North Florida region. Work hand in hand with HCL Notes Development staff with troubleshooting any problems on individual applications developed exclusively by and for the Office of the Attorney General Information Technology Section.
• Support of hardware interfaced with the HCL Notes System for the purposes of printing and or scanning from or to a HCL Notes tracking database for the purpose of support of cases being handled by the Office of the Attorney General.
• Videoconferencing - assist with video conference PC setup in conjunction with Teams, Zoom and GoToMeeting.
• Assist the Office of the Attorney General’s development staff, troubleshooting the installation of new custom applications and databases.
• Implement client upgrades agency wide as required, on desktop and laptop workstations located in Tallahassee, Pensacola, and Jacksonville offices.
• Support all hardware interfaced with OAG developed applications for the purpose of e-discovery or document management,
• Assisting users printing or scanning data, associated with cases being handled by the Office of the Attorney General.
• Configure HCL Notes client desktop for new or transferred users prior to their start date.
• Microsoft Office - Support and implementation of Microsoft Office. Conversion of customized templates from WordPerfect to Microsoft Office for use by legal and support staff of the Office of the Attorney General.
• Troubleshoot problems in Microsoft Office as used by the legal staff within the Office of the Attorney General.
• Implementation of Microsoft Office and customized legal templates used by the Office of the Attorney General. Also implement and support legal applications from West Law used in conjunction with Microsoft Office.
• Remote Administration- Troubleshooting and support of legal staff with problems and general use of OAG VPN; our remote networking system for use by staff traveling abroad for connection to the network.
• Bitlocker encryption- Implementation, troubleshooting and support for Bitlocker encryption for windows mobile devices in the South Florida region.
• Access to external agencies – Provide support for certain users who are granted access to external agencies through software/portals. (ie, eAgent for FDLE, BlueZone for SUNCOM/CDC into DOC/FLAIR)
• Discovery – Support users who receive electronic discovery via media (ie, CD, DVD, thumb drive) whereby viewing the information requires the installation of third-party software that is proprietary to the data.
• OnBase Support- supports OAG document management system OnBase.
• Lexmark Managed Print Services- Set up and support of Lexmark MPS for agency network printers. Includes contacting Lexmark support for printer maintenance and repair.
• Adobe DC Pro- Install and support Adobe DC Pro from Adobe Admin Console.
• Familiarity and use of OAG imaging software and processes for the deployment of agency PCs
• Familiarity, use and troubleshooting of Avaya Phone system including submission of help tickets to service provider Hayes for advanced support.
• Familiarity and use of desktop sharing software (such as BeyondTrust) for remote support of PCs in the OAG network.
• Performs other work as required. Special projects may require extended hours and/or travel outside of the worksite.

The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts
• Tuition waivers.
• And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com.

IMPORTANT NOTICE: To be considered for the position, all applicants must:

Submit a complete and accurate application profile necessary for qualifying such as dates of service, reason for leaving, etc. In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on the application (including military service, self-employment, job-related volunteer work, internships, etc.) and that gaps in employment are explained. NOTE: Any required experience and/or preferences listed in the advertisement must be verified at the time of application.

• Ensure that applicant responses to qualifying questions are verifiable by skills and/or experience stated on the employment application and/or resume. Applicants who do not respond to the qualifying questions will not be considered for this position.
• The elements of the selection process may include a skill assessment exercise.
• Current and future vacancies may be filled from this advertisement for a period of up to six months. Following the six-month period, a new application must be submitted to an open advertisement to be considered for that vacancy.
• OAG employees are paid biweekly. All state employees are required to participate in the direct deposit program pursuant to s. 110.113, Fs.

CRIMINAL BACKGROUND CHECKS/ DRUG FREE WORKPLACE: All OAG positions are “sensitive or special trust” and require favorable results on a background investigation including fingerprinting, pursuant to s. 110.1127(2)(a), F.S. The State of Florida supports a Drug-Free Workplace, all employees are subject to reasonable suspicion or other drug testing in accordance with section 112.0455, F.S., Drug-Free Workplace Act. We hire only U.S. citizens and those lawfully authorized to work in the U.S.
E-VERIFY STATEMENT: The Office of the Attorney General participates in the U.S. government’s employment eligibility verification program (e-verify). E-verify is a program that electronically confirms an employee’s eligibility to work in the United States after completion of the employment eligibility verification form (i-9).
PERSONS WITH DISABILITY/ADA STATEMENT: The OAG supports the employment of individuals with disabilities and encourages them to seek employment within our agency. If you need an accommodation because of a disability, as defined by the Americans with Disabilities Act, in order to participate in the application process, please notify the people first service center at 877-562-7287. If you need an accommodation during the selection process, please notify the hiring authority in advance to allow sufficient time to provide an accommodation.
REMINDERS: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from SSS. For more information, please visit the SSS website at: https: //www.sss.gov. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. If you return to FRS employment before satisfying the required waiting period, your retirement may be voided, and you may have to repay all benefits you have received, including any Deferred Retirement Option Program (DROP) payout.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement

• 10% Work Performance: Knowledge of methods, techniques, and skills necessary for the performance of the job and demonstrate the ability to execute all assigned duties and tasks effectively and efficiently. Quality of work is accurate and thoroughly completed within established time frames and amount of work completed meets or exceeds expectations. Able to perform the duties of the position through the competent use of work methodologies, computer applications, office equipment and related tools.
• 10% Dependability: Begin work at regularly assigned time and is present during OAG “core” hours; assiduously observe lunch and break times; demonstrate ethical standards in the performance of work responsibilities; use leave in a manner that is not disruptive to the work unit.
• 10% Interpersonal Skills: Maintain pleasant working relations; exhibit tact and sensitivity in dealing with others; responsive to questions and concerns; work effectively with internal/external users; present a positive attitude; demonstrate the appropriate attitude to assignments.
• 30% Network Support: Responsible for installation, support, maintenance, repair, and standardization of network equipment, to include desktops, network printers, TCPIP and Microsoft networking configuration. Performs on-going networking audits and ensures security and integrity of all distributed network systems. Familiarity with set up and maintenance of network printers using Managed Print Services.
• 10% Applications Support and Microsoft Support: Troubleshooting and maintenance of applications at the desktop level. Implement upgrades agency wide as required, including users in Jacksonville and Pensacola. Troubleshooting and maintenance of Office 365 on PCs including Outlook email.
• 10% Familiarity and use of desktop sharing software (such as BeyondTrust) for remote support of PCs in the OAG network.
• 5% Videoconferencing configure videoconferencing machines to be used for connection to branch offices. Troubleshoot and repair problems with videoconferencing equipment and software as needed, but not limited to PC hardware, cameras, displays, and Teams troubleshooting. Help with setup and operation of videoconferences as requested by Executive Staff in the Tallahassee office.
• 10% Keep track of inventory control of hardware within the region. This includes IT and Computer peripherals.
• 5% Performs other related duties as required