Distribution Center Administration Clerk at La Montanita Food Cooperative

Albuquerque, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication Skills, Multi-tasking, Attention to Detail, Flexibility, Dependability, Team Player, Problem Solving, Sales Support, Record Keeping, Order Processing, Invoicing, Follow-up, Adaptability, Safety Awareness, Professionalism

Industry

Food & Beverages

Description

Description Under the direction of the Distribution Center Director and in collaboration with other departments & cooperative team members the Distribution Center Administration Clerk is primarily in charge of providing customer support, mainly through calls and correspondence. Their responsibilities typically revolve around answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services and departments when necessary. There are also instances when they must perform follow-up calls, offer products and services, discuss product specifications and promotions, communicate sales strategies, and may at times generate leads through research and analysis. Moreover, they must maintain an active communication line with team members in the Distribution Center as well as other departments for a smooth and efficient workflow. SOME ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Performs customer order intakes and invoicing and credits. Addresses customer communications concerning orders and products. Places UNFI orders and creates appropriate billing, arranges for credits. Supports sales representatives in their efforts. Maintains and promotes high standards of customer service internally and externally. Communicate with co-workers, management, customers, members, and others in a courteous and professional manner. Other responsibilities and tasks as required. Requirements QUALIFICATIONS & ATTRIBUTES: High school diploma preferred. 1-3 years of experience or more is preferred. Good oral and written communication skills; speak clearly and persuasively in positive or negative situations; actively listen and get clarification; write clearly and informatively; read and interpret information accurately. Ability to multi-task and be flexible in completing job duties while adhering to deadlines. Good degree of accuracy and attention to detail with the ability to follow written and verbal instructions. Ability to work flexible schedule (weekday/weekend and daytime/evening shifts as needed). Ability to adhere and follow safety and wellness guidelines. Safety Conscious and adhering to required PPE (Personal Protective Equipment) is required. Ability to adapt to changes (multi-task) in the work environment, industry with a calm professional demeanor. Ability to deal with frequent changes, delays and unexpected events in a calm manner. Dependable, reliable and self-motivated. Able to work with a diverse group of people, team player.

Responsibilities

The Distribution Center Administration Clerk is responsible for providing customer support through calls and correspondence, addressing inquiries, processing refunds, and maintaining transaction records. They also support sales representatives and ensure high standards of customer service while communicating effectively with team members and other departments.