Distribution Service Engineer - Italy at Sungrow Europe - Welcome traveler!

Milan, Lombardy, Italy -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

0.0

Posted On

14 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Technical Training, Hotline Management, Ticket Systems, After-Sales Service, Electrical Engineering, PV Systems, ESS, Customer Service, Technical Documentation, Microsoft Office, Italian Language, English Language

Industry

Renewable Energy Equipment Manufacturing

Description

Your mission Ciao a tutti, and welcome to Sungrow! We’re excited to introduce an opportunity that connects technical expertise, customer support, and clean energy growth across Italy. As our Distribution Service Engineer - Italy, you will help our partners and customers get the very best from our solutions while supporting a fast-moving and collaborative service environment. Curious what this is all about? Let’s dive right in: Manage hotline and ticket support for distributors, installers, and end users across the Italian market. Deliver technical training sessions for distributors and installers to strengthen product knowledge and service quality. Support onsite troubleshooting activities together with the Partner Success Manager. Join selected pre-sales customer visits in close collaboration with the Account Manager. Create and maintain FAQs, online learning content, and technical documentation for the region. Prepare regular service and performance reports for weekly, monthly, quarterly, and annual review cycles. Your profile All right all right, that sounded interesting, didn’t it? Now, to feel confident in this role and enjoy it for the long run, your ideal background should look a lot like this: You hold a Bachelor’s degree or higher in Electrical Engineering or a comparable technical field. You bring at least 3 years of experience in after-sales, technical support, or service within PV, ESS, O&M, or a similar energy-related environment. You have a strong interest in clean-tech and enjoy helping customers solve technical challenges. You communicate confidently in Italian and English at C1 level, and Chinese would be a plus. You are comfortable working with Microsoft Office and can quickly learn new tools and internal systems. You work in an independent, focused, and adaptable way in a dynamic and fast-paced environment. You are open to occasional travel, around 5 to 10%, within the local market and to the wider EU service team. Why us? Join our Distribution Service team and help shape the customer experience in one of Europe’s most exciting clean energy markets. This team plays a key role in supporting partners, solving technical challenges, and building long-term trust in our PV and ESS solutions. You will work closely with international colleagues, grow your technical and customer-facing skills, and contribute to a business that is actively driving the energy transition forward. About us We are a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All! With 870+GW of clean power presently installed worldwide, we are on the road to success! Welcome at Sungrow Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems. Want to know more? Check out what working with us is like!

Responsibilities

Manage technical hotline and ticket support for distributors and end users while delivering product training sessions. Collaborate with account managers on pre-sales visits and create technical documentation and performance reports.