SUMMARY:

Our planet is powered by water. And our dedicated Distribution Technicians keep it running. We are now looking for an individual with exceptional problem-solving abilities and a passion for helping their community to join the team. Sound like you? Keep reading to find out more about this Distribution Technician opportunity!
We want to be the water company people want to be supplied by and want to work for.
This crucial role sits in our fast-paced Distribution team, where you will ensure our water supply is performing at its best. Every day is different, from investigating water supply issues and mains bursts to helping our customers when things aren’t running smoothly.
Our technicians enjoy seeking out solutions to a range of water issues and positively representing South East Water when talking to our customers. Previous water industry or plumbing experience is welcome but isn’t essential for this role. As long as you’re eager to get stuck in, like to use your initiative and are customer-focused, we can teach you the rest. And if there’s a problem you can’t solve alone, our managers and colleagues will be on-hand to support you.
We believe that hard work should be rewarded. As you grow your skills, we’ll increase your base salary from £29,337 - £37,533 per annum via a clear salary progression scheme.
Our technicians know how crucial water is to the community, which is why they are happy to work out-of-office hours when needed. Our work patterns are 07:00-15:00, 08:00-16:00 and 09:00-17:00. Once you’re trained, you’ll join a standby rota to provide out of hours assistance. We pay a standby allowance (£1,800 per annum on average) and overtime if called out.

SKILLS / QUALIFICATIONS / EXPERIENCE

• A valid driving licence
• A passion for delivering excellent customer service: supporting customers with their complaints or queries
• The ability to take initiative, work well under pressure and have a keen interest in problem-solving
• Confident using IT and computers

SKILLS / QUALIFICATIONS / EXPERIENCE

• Previous Water Industry qualifications advantageous but not essential
• Previous knowledge of plumbing or water mains/service laying would be advantageous but not essential.
  Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.

• Customer Support: Attending customer appointments and carry out allocated work for them, responding to customer requests and offer general advice, water quality tests, and help locating water meters if needed.
• Network Support: Carrying out mains shuts, risk assessments, interruption reports, proactive maintenance flushing and water sampling and liaising with housing developers when they need to install new water supplies. This role will also be carrying out regulation inspections on new build properties.
• Contractor Support: Raising requests via IT systems for works that require a contractor response and supervising contractors working on the Distribution network.
• Investigations: Attending sites to investigate issues of leaks, mains bursts and water discoloration, and offering solutions and practical assistance.
• Health & Safety: Adhere to relevant Health and Safety legislation and Company policy.
• Take part in a Standby rota to provide out of hours support to the operational area.