KNOWLEDGE

• University degree with a minimum of 1-3 years’ experience in AR collections, preferably in a construction or service industry
• Previous billing experience would be a significant asset.

CRITICAL SKILLS

• Fluent French language skills
• Excellent written and verbal communications skills
• Strong financial acumen
• Ability to thrive in a fast-paced environment, multi-task, work under pressure and tight deadlines
• Strong interpersonal, supervisory and customer skills are required
• Builds strong relationships: establishes trust and respect with team and stakeholders across the organization; stakeholder management and negotiation and engagement skills
• Ability to work independently and efficiently to meet deadlines.
• Technical aptitude to learn new technologies.
• Demonstrates customer focus: builds positive customer relationships
• Detail Oriented: Ability to follow detailed, established procedures
• Organization: Possess excellent organizational skills
• Excellent verbal skills in explaining customer account inquiries
• Demonstrated ability to solve problems independently and collaboratively
• Self motivated team player with record of achieving results
• Computer literacy – MS Word, Excel and SAP

RESPONSIBILITIES

• Monitor receivables, ensure timely collection and provide regular updates on accounts
• Analyze delinquent accounts and prepare reports on higher risk accounts
• Monitor insurance coverage of accounts
• Escalate accounts that require resolutions and coordinate resolution strategies with Finance team
• Prepare weekly cash position report
• Responsible for cash management including monitoring banking transactions
• Review AR aging and reconciliation with general ledger
• Oversee the collection process and deal directly with problematic accounts
• Assist in the investigation and resolution of disputed billings and/or payment discrepancies through consultation with representatives of Schindler’s sales and service departments.
• Processing of credit note adjustments to customer accounts as required.