• Education:
• Graduation from high school is required.
• An Associate degree in a related field is preferred.
• Any equivalent combination of training and experience that provides the required knowledge, skills, and abilities will be considered.
• Experience
• Previous customer service experience is essential.
• Marketing experience, including the creation and distribution of flyers, is preferred.
• Skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Apps.
• Exceptional verbal and written communication skills.
• Ability to maintain confidentiality of highly sensitive information.
• Knowledge of effective practices for word processing and electronic program operations.
• Strong interpersonal skills with the ability to relate positively to the community, parents, and schools.
• Ability to multi-task and manage time effectively to meet deadlines with high-quality work.
• Ability to work as a team with district/school leaders to support processes.
• Experience working with diverse groups and the ability to establish and maintain effective working relationships.

Essential Duties and Responsibilities:

• Customer Service:
• Answer phone calls in a pleasant, informed manner to provide information and create a positive image of the district.
• Manage the telephone message system, including recording messages related to office hours, inclement weather, and other updates.
• Greet visitors to the school in a friendly and informed manner, responding to inquiries and providing referrals and directions as needed.
• Forward requests for information and messages to the appropriate individuals promptly.
• Clerical and Administrative Support:
• Maintain the office meeting calendar and schedule meetings held at the school.
• Sort and distribute mail within the school and operate the postage machine, ordering postage when necessary.
• Assist personnel with the mailing and distribution of various documents and communications.
• Perform other clerical tasks as assigned, including word processing, creating databases, and managing office supplies
• Marketing Support:
• Assist in creating and distributing marketing materials such as flyers and newsletters to promote school activities and events.
• Support the marketing team with content creation and community engagement initiatives.
• Other Duties:
• Perform other duties and responsibilities as assigned by the supervisor.

Knowledge, Skills, and Abilities

• Ability to handle and maintain confidentiality of sensitive information.
• Strong verbal and written communication skills.
• Familiarity with word processing and electronic program operations.
• Ability to work effectively with community members, parents, and school staff.
• Capacity to meet deadlines while maintaining high-quality work.
• Team-oriented with the ability to support district and school leaders.
• Detail-oriented with the ability to create and manage materials requiring intricate details.
• Multi-tasking capability with the ability to prioritize work in a fast-paced environment.
• Proficient in using technology in meaningful ways to enhance work efficiency.
• Ability to establish and maintain positive working relationships within the work environment.

Physical and Cognitive Requirements:

• Work in this classification is considered light physical work.
• Must be able to exert up to 20 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects.
• Must be able to prepare, read, and comprehend various job-related forms, reports, spreadsheets, maps, plans, records, documentation, and correspondence.
• Ability to speak confidently and respond adequately to inquiries or complaints.
• Proficiency in writing using standard conventions.
• Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to respond effectively to stressful situations and adapt to emergency circumstances.
• Sensitivity to cultural differences among individuals and groups.
• Competence in operating a motor vehicle and using a variety of automated office machines and other office equipment.

Supervisor

• Works directly with Chief Public Information Officer

• Customer Service:
• Answer phone calls in a pleasant, informed manner to provide information and create a positive image of the district.
• Manage the telephone message system, including recording messages related to office hours, inclement weather, and other updates.
• Greet visitors to the school in a friendly and informed manner, responding to inquiries and providing referrals and directions as needed.
• Forward requests for information and messages to the appropriate individuals promptly.
• Clerical and Administrative Support:
• Maintain the office meeting calendar and schedule meetings held at the school.
• Sort and distribute mail within the school and operate the postage machine, ordering postage when necessary.
• Assist personnel with the mailing and distribution of various documents and communications.
• Perform other clerical tasks as assigned, including word processing, creating databases, and managing office supplies
• Marketing Support:
• Assist in creating and distributing marketing materials such as flyers and newsletters to promote school activities and events.
• Support the marketing team with content creation and community engagement initiatives.
• Other Duties:
• Perform other duties and responsibilities as assigned by the supervisor