JOB DESCRIPTION

We are a leading Franchisee of GoTo Foods – the Franchisor for Auntie Anne’s, Carvel, Cinnabon, and Jamba Juice. We have locations across the United States and are looking to add to our amazing team!

QUALIFICATIONS:

To perform this job successfully, an individual must be able to
· Satisfactorily perform the essential functions of the job.
· Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
· The requirements listed below are representative of the education and/or experience required.

EDUCATION AND/OR EXPERIENCE:

· High school diploma or equivalent (GED) required, BA/BS degree preferred
· Five (5) plus years prior General Management experience required; three plus years QSR experience as a District Manager preferred.
· Track record of success in leading, managing, coaching, and developing high-performance teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Leads, coaches, develops, trains, manages, and mentors Store Managers in all aspects of the position, ensuring they meet performance standards (Target Budgets, Survey Scores, etc.) and adhere to operational goals and company standards. Accountability for the management team is a key focus.
· Visits restaurants, both announced and unannounced, to evaluate and ensure operational compliance. This includes assessing facilities, staff appearance, food quality and safety, inventory management, staff training, safety protocols for employees and guests, labor scheduling, and employee relations.
· Oversees and assesses restaurant operations to ensure they meet Company standards and performance targets. This includes ensuring compliance with the Operations Manual, federal/state/local regulations, and Company policies and procedures.
· Analyzes monthly sales, profit, and budgetary reports, offering timely feedback and direction to restaurant management. Collaborate with Store Managers to develop plans for cost reduction, increased sales, and maximizing profits compared to the previous year, aligning with budget standards.
· Exercises discretion in addressing the changing demands of the business.
· Resolves guest and employee complaints and conflicts promptly. Address employee relations issues that couldn’t be resolved at lower levels, investigate and resolve security and cash violations, and represent the company at state and federal agencies when necessary.
· Oversees the development and succession planning for management. Prepare high-potential General Managers for advancement through one-on-one training, role modeling, developmental assignments, and guided self-study. Facilitates the development of Assistant Managers and Shift Leaders and supports hourly employees through coaching and training.
· Promotes communication within the geographic area, sharing company news, events, and best practices. Maintains open channels for employee suggestions, conducts regular meetings, and interacts professionally as a collaborative team leader. Initiates cost-effective suggestions for operational improvement and provides data to contribute to the development of chain-wide policies.

SUPERVISORY RESPONSIBILITIES:

· Typically manages 6 or more direct restaurants.
· Full authority to hire, develop, appraise, motivate, promote, reward, discipline, transfer, and approve time and attendance of restaurant team members.

ADDITIONAL DUTIES:

· Ensures full implementation of new products, programs, and applicable training.
· Oversees new unit openings and restaurant remodeling in geographic areas.
· Participates in the preparation of the annual operating budget.