REIMAGINE WHAT COFFEE CAN BE…

At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better.
By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.
To achieve this, we live by four behaviours. We Inspire, we Care, we Act, and we iNnovate. Each one of these reflects who we are and how we interact with one another and with the world around us. We live a culture that is built on the principle belief that individually and collectively we can.
What about you? Join the Nespresso team! And reimagine what coffee can be. Reimagine what you can become. Together we grow as individuals and teams. And as an organization.

POSITION SUMMARY

As the District Manager, West region, you will be fully responsible for managing up to 6 boutiques in the West Region (BC and Alberta). You will also ensure that the Company’s mission statement, values, brand, and strategies are followed to increase brand recognition, sales and profits. In addition, you will manage and develop the Boutique Managers in whom you instill the fundamental values of our brand while working in conjunction with the Senior Regional Boutique Manager in driving the evolution of the boutique operational efficiency and alignment that will then be deployed nationally.

CUSTOMER EXPERIENCE & SERVICE QUALITY

• Monitor all customer feedback & Improve Service Levels: Manage customer feedback via direct channels: Club, Internet and Boutique and follow up accordingly directly with the customer or the Boutique Manager.
• Collaborate and ensure with Boutique Managers to meet and exceed their target results based on the Mystery Shopper Survey.
• Analyze and propose improvements based on Mystery Shopper & Customer Voice results.

Please refer the Job description for details