Description:
We are seeking candidates who are dedicated, hard-working, self-motivated, resourceful, and dependable. We want to continue to offer unique flooring solutions to keep our customers saying “Wow!” We offer competitive compensation with endless opportunities for growth within the company. Apply today!

SUMMARY

The District Manager position will lead, facilitate, and/or assist our field operations teams including estimators and field supervisors in a variety of essential tasks in a specific market or district. The incumbent effectively coordinates and guides the team, ensuring each task is carried out with precision and efficiency. The job requires strong leadership skills and the ability to manage multiple responsibilities seamlessly. The District Manager’s efforts contribute significantly to the overall success of our field operations, ensuring that we maintain our high standards and deliver exceptional results.

REQUIRED EDUCATION AND EXPERIENCE

1. Bachelor’s degree in Business Administration / Management or related experience.
2. Minimum 5 years’ experience in Operations Management with P&L responsibility.
3. Solid understanding of gross profit factors, reporting, budgets, etc.
4. Proven leadership capability (change agent, motivation, influence, decision-making, culture).
5. Experience partnering with blue collar employees and 1099 subcontractors.
6. Knowledge of best practices and experience accomplishing continuous improvement initiatives.
7. Strategic thinking, analysis, problem solving, negotiation, and project management skills.
8. Superior communication capabilities in all formats and on all levels.
9. Possesses excellent analytical skills, enabling accurate and effective analysis of various situations.
10. Proficient in Microsoft Office/Google Product Suite or Google Docs, leveraging these tools effectively.
11. Demonstrates expert computer skills, with proficiency in using mobile phones and iPads.
12. Exhibits excellent time management skills, ensuring efficient utilization of time and meeting deadlines.

PREFERRED EDUCATION AND EXPERIENCE

1. Bachelor’s Degree in Business Administration / Management or related experience
2. 5 plus years of Management within the same or related industry.
3. Prior experience as a Sr. Field Operations Manager or Director of Field Operations
4. Prior experience in construction or flooring industry and contract labor provider.
5. Proficient in Measure Mobile and RFMS order entry & schedule pro, with a strong command of their functionalities.
6. Demonstrated working knowledge and comprehensive understanding of RFMS online cloud services, including templates, checklists, users, and projects.
7. Extensive experience in RFMS Order Entry, Inventory, Product Catalog, and Schedule Pro modules.

EMPLOYMENT-AT-WILL

The statements made in this job description are not intended to create a contract. The job description should not be construed to constitute contractual obligations of any kind or a contract of employment. Employment is voluntarily entered into, and employees are free to resign at will at any time with or without cause. Similarly, the company may terminate the employment relationship at will at any time, with or without notice or cause, so long as there is no violation of applicable federal or state law.

ESSENTIAL DUTIES AND RESPONSIBILITIES – IN GENERAL:

• Installation Management: Consistently lead and manage the team of estimating & field installers managers, enhance workflow efficiency including assigning tasks, setting performance goals, providing feedback, and ensuring the team’s overall success while upholding high quality installation standards. This also involves planning, organizing, and controlling the timelines for completing projects, tasks, and installation services. Considering resource availability, priorities, and quality standards to ensure flooring installation exceeds customer expectations. It requires constant management, updating, and accurate reflection of the current status of projects, tasks, or installation services to achieve specific objectives within predefined timeframes.
• Resource Allocation: Collaborate with other department heads and employees to allocate appropriate resources, including personnel, equipment, and facilities, based on company or customer requirements and workforce availability. This can also include Identifying or anticipating a lack of resources that will help the Company proactively address potential challenges and mitigate their impact.
• Conflict Resolution: The individual in this role will play a crucial part in identifying installation conflicts or constraints. This includes proactively anticipating potential installation issues while actively training and teaching our 1099 subcontracts and W2 Supervisors how to prevent delays or disruptions, fostering a streamlined and efficient execution process.
• Prioritization: In the context of flooring installation services this involves determining priorities and deadlines while considering various factors. These factors include company goals, core purpose, core values, growth and expansion plans, strategic objectives, client needs, and the availability of resources. By carefully considering these elements, the team can effectively allocate resources, manage timelines, and ensure that projects are executed in alignment with the overall mission and vision of the company. This approach enhances efficiency, customer satisfaction, and the successful achievement of project objectives.
• Communication: Ensure open lines of communication with other departments, customers, and stakeholders, keeping them informed about timelines, progress, and any schedule confirmations, deferments, or adjustments.
• Exceptional written and verbal communication skills with the ability to convey ideas clearly and effectively.
• Confident, articulate, and professional speaking abilities, backed by relevant experience.
• Empathic listener with the ability to understand and connect with others, coupled with persuasive speaking skills.
• Strong presentation and negotiation skills, capable of delivering impactful and compelling presentations.
• Process Optimization: Continuously analyze and assess workload, workflow, communication, and processes to identify opportunities for optimization and efficiency improvement. Implement best practices and recommend changes as needed. Specifically work to improve the existing processes related to assigning installers, prewalks, warehouse loadout, work-in-progress (WIP), cases, busted jobs, Back-to-warehouse (BTW), and job costing (cashing-out) jobs. This includes streamlining workflows, identifying bottlenecks, and implementing strategies to enhance productivity and efficiency. You may need to collaborate with other departments or stakeholders to optimize the overall operations.
• Growth and Development: Foster a culture of continuous learning and growth within the field operations teams. Provide guidance, training, support, and mentorship to team members, identifying their strengths and areas for improvement.
• Accountability: In addition to coaching employees for improved performance, the role may also involve addressing performance issues through corrective actions, which may include initiating write-ups and conducting accountability conversations. Moreover, the individual in this position will collaborate with employees to develop and implement Performance Improvement Plans (PIPs) to support their growth and development within the organization.
• Servant Leadership: As a servant-hearted leader, demonstrate empathy, compassion, and a genuine interest in the well-being and success of the team. Lead by example, promoting a collaborative and supportive work environment.
• Software Utilization: Utilize estimating, scheduling, accounting & HR, CRM and project management software to document, track project timelines, resource allocation, and task assignments. Ensure that the team is trained and proficient in using the tools effectively.
• Standard Operating Practices: Develop and maintain detailed SOPs for field operations, covering procedures for assigning installers, loadout, work-in-progress (WIP), cases & warranty, busted jobs, back-to-warehouse (BTW), and job costing (cashing-out) jobs, managing installation schedules, allocating resources, handling conflicts, and updating project statuses. These SOPs will aid new team members during onboarding and serve as a valuable reference for existing team members.
• Shared ownership with Sr, Director or Director of Field Operations of regularly managing and updating the SOPs to keep them aligned with organizational needs and industry standards. This approach ensures that the field operations department remains efficient and minimizes errors, enabling optimized execution.
• Regularly communicate and train the team and relevant departments on any SOP updates, ensuring everyone is informed and follows the latest guidelines. Encourage feedback from the supervisors and relevant departments to foster a culture of continuous improvement and learning within the department.
• Scalability: Creating and maintaining consistency and standardization throughout the department positioning the department for future expansion opportunities while maintaining excellence in field operational practices.
• Dashboards & Reporting: Effectively utilize and maintain dashboards while generating regular reports to communicate the state of the market(s) or district(s) and Key Performance Indicators (KPIs) to stakeholders. These reports will highlight current and future opportunities with a specific focus on field operations, ensuring that our commitments to the value proposition sold to our customers are met and exceeded. Through data-driven insights, optimize installation processes, enabling the team to deliver exceptional service and maintain the highest level of customer satisfaction.
• Escalations Evaluation: Evaluate escalated customer complaints and quality issues; including collaborative research as to the cause, communication to customer(s) as appropriate, the initiation of corrective actions to resolve the incident in the best interest of the Company and to prevent reoccurrence.
• Company Representative: From time to time serve as a Company representative at conferences, meetings, trade shows, public events, and/or at regional or national Company meetings as an expert on scheduling matters.
• Recruiting: Attract and nurture a highly skilled exempt, non-exempt, 1099 field operations workforce, fostering a positive organizational culture that aligns with stated goals and objectives. Optimize employee levels while minimizing overhead costs, ensuring safety and efficiency throughout the field operations department.
• Best Practices: Align field operations department best practices as it relates to the comprehensive safety management programs and policies of the Company to ensure a safe working environment for employees, contractors, and visitors, including adherence to regulatory requirements and industry best practices.
• Technology: Proactively identify, evaluate, and implement relevant technologies and solutions to optimize operational processes, enhance productivity, and improve efficiency, while staying abreast of industry advancements and emerging trends.
• Collaboration: Participate actively in cross-department collaborations to foster greater synergy, encourage interdepartmental communication, and bridge gaps between different teams. By promoting a culture of collaboration and cooperation, we will enhance overall efficiency and effectiveness, enabling seamless sharing of knowledge, resources, and ideas throughout the organization.
• Project Management: Manage all initiatives, strategies, and goals within our project management software, Asana. This involves overseeing and coordinating various projects & training ensuring they are appropriately prioritized, tracked, and completed within set timelines. Utilizing Asana’s features, you will efficiently allocate tasks, assign responsibilities, and monitor progress, keeping all stakeholders informed and aligned. Your expertise in Asana will play a crucial role in optimizing project management and achieving successful outcomes across the organization.
• Annual Planning: Responsible for preparing and presenting the annual plan for your market or district quarterly and annually as requested. This plan will include specific details on strategies and tactics aimed at achieving the company’s goals. You will outline initiatives to enhance efficiency, improve processes, optimize resource allocation, and address any challenges or opportunities in your market or district. By presenting a comprehensive and well-documented plan, you will contribute to the company’s growth and success, aligning departmental efforts with the overall vision and objectives of the organization.
• Continuous Learning: Demonstrate a commitment to personal and professional growth by actively engaging in self-improvement initiatives, continuous learning, and skilling up activities to enhance managerial abilities and lead by example while encouraging and supporting others to do the same.
  Requirements:

ESSENTIAL DUTIES AND RESPONSIBILITIES – OPERATIONS SPECIFIC:

• The incumbent in this role, is responsible for leading and guiding the Supervisors who are in charge of various crucial tasks, including estimating, loadout, work in progress (WIP), cases, busted jobs, back to warehouse (BTW), final walks, and cash-out jobs. Your main focus is on ensuring that these tasks are performed effectively and efficiently.
• Closely monitor the activities of the Supervisors, reviewing their work to ensure accuracy and optimal productivity. Whenever necessary, you provide them with the necessary support and guidance to overcome any obstacles they may encounter during the execution of their duties.
• Take lead on challenges or issues by addressing and resolving them with an ability to facilitate problem-solving within the team resulting in smooth workflow and tasks completed to the highest standards.
• The incumbent’s leadership skills are vital to the successful functioning of the team, and instrumental in achieving the desired outcomes in all aspects of the job.
• Meticulously monitor operations to ensure strict adherence to established processes and schedules for tasks like estimating, prewalk, loadout, work in progress (WIP), cases, busted jobs, back to warehouse (BTW), final walks, and cash-out jobs. By maintaining a keen eye on these processes, you guarantee that they are executed smoothly and efficiently. Vigilance and commitment to upholding the established procedures contribute significantly to the seamless flow of our daily operations. (Daily)
• The incumbent’s daily tasks include reviewing, inspecting, and optimizing views and filters in both Zoho and RFMS promptly, with the aim of avoiding bottlenecks and any negative impact on other departmental schedules and resources. Their primary objective is to maximize the effectiveness of these views and filters while providing continuous coaching to a team of supervisors and holding them accountable for completing tasks in a timely manner. Moreover, the incumbent is responsible for the ongoing refinement of these features, striving for continual improvements. Through their dedicated efforts in this aspect of their role, they ensure that our systems remain finely tuned, resulting in smarter and more efficient operations each day.
• Foster a culture of responsiveness and professionalism by actively collaborating with internal and external stakeholders to ensure timely and effective communication through email, text, voicemail, and phone calls. (Daily)
• Provide real time, on-the-job training not limited to participating in loadout, conducting pre walks, final walks, field measuring, troubleshooting, coaching, mentorship, and professional development opportunities to help supervisors enhance their skills and knowledge. (Daily)
• Working with the scheduling department and supporting the end-to-end process of recruiting, onboarding, and nurturing subcontractors, ensuring a robust and skilled workforce. (Daily)
• Review weekly gross profit report to proactively identify opportunities for cost savings on material and labor expenses, analyzing data and identifying areas where efficiency improvements or cost reduction strategies can be implemented. (Weekly)
• Review weekly cases reports to identify any gaps or trends that indicate additional training needs for supervisors or installers, ensuring continuous improvement in their skills and knowledge to enhance overall performance and customer satisfaction. (Weekly)
• Conduct bi-monthly one-on-one assessments with supervisors, documenting coaching sessions, providing feedback, and ensuring accountability. Coach supervisors in self-assessment techniques to establish clear goals that support their professional growth and maintain high-quality work standards. (Bi-Monthly)
• Conduct annual performance reviews to assess employees’ performance, provide feedback, and determine appropriate career path assessment and next steps (Annually)
• Conduct annual compensation reviews separate from performance. Assess employees’ compensation as it relates to performing job tasks and responsibilities, provide feedback, and determine appropriate compensation adjustments based on merit and company policies. (Annually)
• Regularly review and update market-specific policies, procedures, and guidelines to ensure they remain current and aligned with industry standards and best practices. (Monthly)

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Other duties, responsibilities and activities may be assigned or may change at any time with or without notice.