DESCRIPTION

Job Title: District Manager- Station Operations
Department: Station Operations
MTA Agency: Metro-North Railroad
Primary Location(s): North White Plains, NY
Salary Range: $110,340.54
Regulated/Safety Sensitive: Safety Sensitive/Non-DOT Regulated
Union Affiliation: Non-Agreement
Closing Date (if applicable): Until Filled
Shift (if applicable): Not Applicable
Title 55-a (yes or no): Not Applicable
Other: Not Telework eligible

JOB SUMMARY

This position directs the operations of all stations within the assigned district, which includes assuring customer service, cleaning services, parking, ticket selling, ambassadors, and facility maintenance standards are met. Position must respond to all train emergency disruptions on a 24/7 basis, as well as planned bus operations, and assist customers at all outlying stations. Oversee all station ambassadors at key stations.

KNOWLEDGE, SKILLS AND ABILITIES

• Working knowledge of MS Office Suite and/or comparable applications (i.e. Excel, Access, Word, PowerPoint, and Project).
• Excellent human relations, customer service (internal and external), and motivational skills.
• Thorough knowledge and application of collective bargaining agreements (i.e. TCU).
• Ability to oversee point of sale revenue activities, including the automated and manual collection of fare revenues.
• Thorough knowledge of station maintenance and ticket selling operations.
• Strong interpersonal, verbal, and written communications skills.
• Ability to work evenings and weekends as a normal course of business.
• Valid driver’s license.
• Must be available to respond to emergencies 24 hours a day, 7 days a week, as required.

The following is/are preferred:

• Familiarity with Metro-North Railroad Passenger Tariffs.

REQUIRED EDUCATION AND EXPERIENCE

• Associate’s s degree in Accounting, Computer Science, Technology or a related field. Demonstrated equivalent experience, education and/or technical credentials to include two (2) additional years of related experience may be considered in lieu of a degree.
• Minimum of (3) years of experience in an operations environment, preferably in a transportation organization.
• Minimum of two (2) years of experience managing a diverse staff.

• Supervises station cleaning, ticket selling and station ambassador forces working within their district. This includes the training and qualification of all ticket sellers and custodians. Assist in the development of customer service standards, techniques, policies and procedures.
• Directs safety, cost control and personnel administration for all departmental forces headquartered within their district.
• Assists in the development of customer service, custodial and maintenance standards in the assigned district, assuring all standards are maintained by departmental forces, outside contractors and others working in their district. Signs off on Capital Program proposals and MTA Real Estate development proposals for station properties.
• Responds to emergencies on a 24-hour / 7-day basis.
• Interfaces with general public, local and county officials in matters pertaining to stations within their district.
• Manages scheduled and unscheduled bus service operations in the assigned district to ensure safety and reliability of service.
• Performs monthly station inspections at various times of the day to ensure that station standards are in compliance.
• Oversee parking operator’s field performance including preventative maintenance, emergency repair, and snow removal activities, etc. or your assigned district.
• Select, develop, and motivate staff and provide career development for team members. Provide effective coaching and counseling. Manager team and individual performance. Create a professional environment that respects individual differences and enables staff to develop and contribute to their full potential.