District Parts & Service Senior Specialist I at American Honda Motor Co., Inc.

Hoffman Estates, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Parts Sales Objectives Achievement, Customer Satisfaction Improvement, Respect For Time Objectives Achievement, Service Time Reduction, Genuine Parts Sales, Accessory Sales, Training Certification Achievement, Recall Completion, Business Planning, Analytical Skills, Organizational Skills, Customer Relations, MS Office Proficiency, Web-Based Software Usage, Smartphone Application Usage, Wholesale Experience

Industry

Motor Vehicle Manufacturing

Description

What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.” We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda’s, we want you to join our team to Bring the Future! Job Purpose This position reports to the Hoffman Estates Zone Office but will cover the Territory of Michigan. Parts & Service Field Operations group provides dealer consulting and support to improve the Service customer experience and maintain dealer profitability. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc. (AHM) and Honda/Acura dealerships. The DPSM is the dealer’s point of contact for all parts and service-related activities. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of: Customer Satisfaction, Customer Convenience, Customer Treatment, Reduction of oil change service time, Honda/Acura Genuine Parts and Accessory sales, and dealership profitability. The DPSM supports the development, implementation, and follow-up on action plans to address gaps in the key MARs. This support includes, but is not limited to, participation in Honda/Acura programs, policies, and procedures that develop and promote well-managed, profitable parts and service departments and foster lifetime owner loyalty. The DPSM is expected to support DPSM mentoring, Pilot Program(s) as assigned, and any other assigned areas of responsibility, tasks, or projects. This position is responsible for an average of 9-11 Honda/Acura Dealers. Key Accountabilities Achievement of assigned Parts sales objectives Achievement of assigned Customer Satisfaction, Respect For Time objectives Achievement of oil change service time of

Responsibilities

This role serves as the liaison between American Honda Motor Company and dealerships, providing consulting and support to improve customer experience and maintain profitability within the Parts & Service Field Operations group. The specialist identifies performance gaps in areas like Customer Satisfaction and Genuine Parts sales, supporting action plans to meet key objectives for an assigned portfolio of dealers.