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District Parts & Service Sr. Specialist I at American Honda Motor Co., Inc.

Hoffman Estates, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Analytical Skills, Business Planning, Organizational Skills, Customer Relations, Sales Ability, Automotive Technology, Financial Statements, OEM Warranty Policies, MS Office, Web-Based Software, Smartphone Applications, Training Certification, Parts Sales, Customer Satisfaction, Recall Completion

Industry

Motor Vehicle Manufacturing

Description

Legal Entity: American Honda Motor Co., Inc. Business Unit: Parts Service & Technical Division: Service Work Location: Hoffman Estates, IL Zone Office Shift: 1st Workstyle: Remote Career Level: 4 Job Grade: Exempt-2 JOB PURPOSE This position reports to the Hoffman Estates, IL Zone Office but will cover the Territory of Ohio Parts & Service Field Operations group provides dealer consulting and support to the Honda/Acura dealer network. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM is the dealer’s point of contact for all parts and service-related activities. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of: Overall Customer Satisfaction, Reduction of Oil Change Time through implementation of Express/Accelerated Service initiatives, Respect for the Customers Time, Honda/Acura Genuine Parts and Accessory sales, Customer Pay Repair Order growth, dealership advisor/consultant and technician training completion, as well as improvement of recall completion rates. The DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key objectives. This support includes but is not limited to: Participation in Honda/Acura programs, policies, Key Accountabilities Achievement of assigned Parts sales objectives Achievement of assigned Customer Satisfaction Respect For Time objectives Achievement of oil change service time of

Responsibilities

The District Parts & Service Sr. Specialist I serves as a liaison between American Honda Motor Company and Honda/Acura dealerships, providing consulting and support. This role focuses on identifying gaps in dealer performance and implementing action plans to improve customer satisfaction and service efficiency.