District PRO and Services Support Manager at Lowe's Companies, Inc.

, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

146500.0

Posted On

22 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Data Analysis, Sales Performance, Training Development, Action Plans, Feedback, Industry Standards, Sales Strategies, Service Optimization, Installed Sales, Talent Gaps, Workshops, Best Practices, Profitability Goals, Store Leadership, Pro Services

Industry

Retail

Description

Conducts store visits focused on the Pro and DIFM customer experience to ensure consistency across stores, develops actions plans to address gaps, and follows up to ensure implementation. • Supports Pro and Installed Sales performance by identifying training and talent gaps based on data analysis and store/customer feedback, developing action plans to close gaps in partnership with the Store Leadership team, role plays with employees on selling behaviors and provides feedback to Store Leadership with specific action plans to improve performance. • Ensures execution and realization of in-store strategies to optimize sales, service, and customer satisfaction, consistently across the assigned area. • Responsible for all install programs within an assigned district to ensure achievement of sales, margin, close rate and profitability goals. • Serves as point-of-contact for District and Store Leadership to support and provide a consistent Pro and DIFM experience across all stores in the assigned area. • Using their expertise and knowledge on the Pro and installed sales experience, facilitates training workshops for store associates in the area on applicable Pro and Services initiatives (new or existing). • Provides feedback and best practices to VP and SSC leaders on quality in sales process and customer escalations outside of provider or product. • Remains knowledgeable regarding industry standards and trends to aid in setting priorities, executing programs, and determining actions plans. • Remains knowledgeable regarding industry standards and SSC programs to aid in setting priorities, building programs, and determining field activities. Pay Range: $87,700.00 - $146,500.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits. Associate Benefits (https://talent.lowes.com/us/en/joining-our-team) Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals. Health, Dental and Vision insurance Life and Disability insurance Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time Flexible spending and health savings accounts 401(k) Retirement account with company match Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs Education support programs, including tuition assistance and trade skills scholarships Business Travel Accident insurance Maternity and Parental leave Adoption assistance Lowe's Associate Discount and broad discount platform Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Responsibilities

The District PRO and Services Support Manager conducts store visits to enhance the Pro and DIFM customer experience and ensures consistent execution of in-store strategies. They are responsible for supporting sales performance and training store associates to close identified gaps.