POSITION SUMMARY

We are seeking a proactive and results-driven District Service Manager to oversee service operations, manage installer performance, and ensure customer satisfaction across multiple locations. The ideal candidate will bring strong knowledge of Lowe’s processes, a background in door and window installations, and a commitment to providing outstanding customer service. You will play a vital role in relationship building with installers, store associates, and customers, while providing critical administrative support to ensure service excellence.

QUALIFICATIONS

• 3+ years of experience in service management, installation coordination, or retail operations (preferably with Lowe’s or similar big-box retailers).
• Working knowledge of windows and doors installation standards and customer care procedures.
• Strong interpersonal and communication skills with a talent for relationship building.
• Proficient in Microsoft Office and familiar with CRM and project management tools.
• Detail-oriented with strong administrative support capabilities and organizational skills.
• Ability to travel within the assigned district as needed.

PREFERRED QUALIFICATIONS

• Prior experience working with or within Lowe’s service systems.
• Background in construction, home improvement, or installation services.
• Bilingual a plus.

• Manage day-to-day operations related to installer management across a designated district.
• Act as the primary liaison between Lowe’s stores, third-party installers, and customers to ensure seamless project execution.
• Monitor installer performance, conduct quality assurance checks, and support training to meet company standards.
• Provide administrative support, including scheduling, documentation, reporting, and compliance tracking.
• Leverage Lowe’s systems and processes to manage service orders, track performance metrics, and drive continuous improvement.
• Resolve escalated customer issues with professionalism and a customer-first mindset.
• Build and maintain strong relationships with internal and external stakeholders to foster collaboration and trust.
• Maintain up-to-date knowledge of door and window installation techniques, safety regulations, and market trends.