District Success Manager, Khan Kids at Khan Academy

Mountain View, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

108900.0

Posted On

05 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Education, Communication Skills, Professional Learning, Project Management, Problem-Solving, Data Analysis, Technology Ecosystems, Early Learning Pedagogy, CRM Tools, Cross-Cultural Competency, Teaching Experience, Empathy, Initiative, Collaboration

Industry

E-Learning Providers

Description

ABOUT KHAN ACADEMY Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 181 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities. OUR COMMUNITY Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional. THE ROLE The Khan Academy Kids team is excited to add a District Success Manager to our team. This role will be responsible for creating an environment where school and district partners can successfully implement Khan Academy Kids. This person will support all partner implementation, including designing and delivering teacher-focused professional learning, onboarding districts, tracking usage metrics, and working with district administrators to understand usage data. We’re looking for someone who takes initiative, solves problems with creativity, and finds joy in helping schools and districts bring learning to life. The District Success Manager will: Drive successful district implementations from post-sales throughout the lifecycle of the relationship, including onboarding, check-in calls, and preparation for account renewal Design and deliver high-energy professional learning (virtual and onsite) tailored to PK–2 teachers, coaches, and administrators. Build adoption plans with clear milestones; track activation and classroom use; run nudges and campaigns to lift usage Maintain excellent CRM hygiene; capture notes, tasks, and health signals Understand nuanced school district needs and navigate complex discussions with empathy and confidence Devise and implement initiatives to encourage teacher and student usage and share them with district customers Identify and share account expansion opportunities with the Khan Academy Kids district sales leader Collaborate with the Khan Academy District Success team to ensure we are sharing best practices, customer insights, and opportunities to expand efficiently Demonstrate a detailed understanding of the Khan Academy Kids app and web dashboard, including technical and content aspects of our product Channel voice-of-customer to Product, Content, and Engineering to improve experience and outcomes. Support curriculum and content alignment based on customer needs, including possible work to align to state learning standards or core curriculum adoptions WHAT YOU BRING: 3+ years of customer success, account management, or education-focused customer support experience Deep understanding of teachers and school districts, and a clear passion for education. You understand the challenges and joys of the teachers who support the youngest students Outstanding communication skills: Ability to communicate concisely and persuasively in multiple formats, including email, written documents, digital presentations, and verbal conversations Track record of creating dynamic professional learning experiences—you facilitate those sessions with passion, comfort, and joy Project management and prioritization experience and the ability to reliably execute and support dozens of school district accounts simultaneously and efficiently Strong problem-solving skills, including using tools, technology & solutions that involve supporting sustainable and scalable systems Ability to use data to tell a compelling story, identify needs, and drive adoption Familiarity with school and district technology ecosystems, including common rostering like Clever, and data solutions Fluency with early learning pedagogy and learning standards related to PK-2nd-grade classrooms A proactive approach to support—you notice ways to support our partners and work to bring them scalable solutions before they even ask Experience using a CRM tool to track customer progress Experience as an elementary teacher and/or elementary administrator is strongly preferred Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere" Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization PERKS AND BENEFITS We may be a non-profit, but we reward our talented team extremely well! We offer: Competitive salaries Ample paid time off as needed – Your well-being is a priority 8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost Remote-first culture - that caters to your time zone, with open flexibility as needed, at times Generous parental leave An exceptional team that trusts you and gives you the freedom to do your best The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education Opportunities to connect through affinity, ally, and social groups And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being. The target salary range for this position is $96,800 - $108,900 USD / $130,807 - $147,158 CAD. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. MORE ABOUT US Sal’s TED talk from 2011 Sal’s TED talk from 2015 Sal's TED talk from 2023 Our team: http://www.khanacademy.org/about/the-team OUR COMPANY VALUES Live & breathe learners We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators. Take a stand As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve. Embrace diverse perspectives We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team. Work responsibly and sustainably We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable. Bring out the joy We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors. Cultivate learning mindset We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals. Deliver wow We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply. As part of this commitment, Khan Academy will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact careers@khanacademy.org

Responsibilities

The District Success Manager will drive successful district implementations and support partner onboarding and usage tracking. They will design and deliver professional learning experiences tailored to teachers and administrators.