Looking for a rewarding career change? Join our team! The District of Thunder Bay Social Services Administration Board (TBDSSAB) is a permanent full time District Tenant and Transitional Outreach and Support Worker.

POSITION SUMMARY:

Under the general direction of the Supervisor, Intake and Eligibility, the District Tenant and Transitional Outreach Support Worker is responsible for assessing the needs of tenants and individuals accessing emergency hostels, coordinating support services, and liaising with community agencies to deliver services and identify barriers to housing.

EDUCATION/EXPERIENCE

· A minimum of a diploma or degree in Social Work with three to five years’ experience working with diverse ‘high-needs’ people.

SKILLS/ABILITIES:

· Must have basic knowledge of computer applications, including the Microsoft Office package and various database applications.
· Must possess strong conflict resolution, organizational and communication skills.
· Must be culturally sensitive and have a thorough knowledge of community resources.
· Must have an ability to rebound from high-stress situations.
· Must possess strong interpersonal skills and demonstrate an ability to meet, communicate, counsel and work with high needs populations, including individuals with mental health and addictions.
· Ability to works collaboratively with other service agencies and professionals.

1. Conducts assessments of tenants and hostel residents to identify physical, social, psychological, and economic aspects of their lives, including motor skills, family/friends support, income stability, etc.
2. Visits tenants and hostel residents requiring support, assesses their needs, and refers them to appropriate community agencies for additional support services.
3. Provides follow-up visits to tenants and hostel residents when appropriate, with particular attention given to those with special needs such as the physically, developmentally, and psychiatrically disabled.
4. Performs case management duties and provides one-to-one support to individuals in addressing barriers and accessing programs and services to support their housing needs.
5. Works with high-needs populations, including individuals with mental health and addictions.
6. Advocates for individuals facing difficulty or denial of services, liaising with emergency hostel staff and community agencies to ensure delivery of needed services, and collaborating with departments and roles of TBDSSAB to facilitate communication and to address concerns.
7. Facilitates, coordinates, and motivates community development and special events to encourage socialization, education, and health promotion.
8. Encourages and promotes Tenant Council activities and coordinates yearly elections.
9. Performs duties related to the collection and verification of information required to determine initial and ongoing eligibility for social assistance programs, including Ontario Works and Rent Geared to Income Housing.
10. Completes and maintains required documentation, including statistical data and case records.
11. Performs related duties as necessary.