Division Agility Associate at Hyundai Capital America

Plano, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections, Servicing, Credit, Funding, Customer Experience, Performance Coaching, Critical Thinking, Negotiation, Communication, Listening, Flexibility, Adaptability, Microsoft Office, Skip Tracing, Initiative, Continual Learning

Industry

Financial Services

Description

Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: · Medical, Dental and Vision plans that include no-cost and low-cost plan options · Immediate 401(k) matching and vesting · Vehicle purchase and lease discounts plus monthly vehicle allowances · Paid Volunteer Time Off with company donation to a charity of your choice · Tuition reimbursement What to Expect The Division Agility Associate will be assigned to various roles across the Operations Division to meet ever-changing business needs. Individuals in this role are expected to perform the duties and responsibilities of the assigned role and gain operational insight into processes and the customer experience across the Operations Division to support the Division’s Agility strategy. What You Will Do 1. Perform assigned roles in Servicing, Collections, Consumer Credit, or Remarketing and meet established business goals and objectives. 2. Participate in professional development aligned with the Agility team and support key initiatives through special projects and process improvements. What You Will Bring · Minimum 2-4 years’ related experience in a fast-paced call center environment performing Collections, Servicing, Credit or Funding role. · Automotive industry preferred · High School diploma or GED required · Bachelor’s degree preferred · Proven track record with delivering seamless customer experiences. · Ability to thrive in a performance coaching environment. · Demonstrated mindset of continual learning, initiative, flexibility, adaptability, and critical thinking skills. · Basic computer skills and working knowledge with Microsoft Office Windows including Word and Excel. · Strong communication skills to clearly communicate thoughts and ideas to peers and customers. · Strong listening skills to understand direction and interact with customers. · Strong negotiation skills to negotiate mutually beneficial arrangements with the customer. · Ability to utilize various skip tracing tools (where applicable). Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.

Responsibilities

The Division Agility Associate will perform various roles across the Operations Division to meet business needs. They will gain operational insight into processes and customer experiences to support the Division’s Agility strategy.