OPERATIONAL STRATEGY & EXECUTION

• Develop and execute a scalable operations strategy aligned with divisional growth objectives across Ireland, the UK, and Europe.
• Lead transformation initiatives to enhance supply chain agility, cost efficiency, and service delivery.
• Identify and implement technology-driven solutions to streamline operations and support expansion.

CUSTOMER EXPERIENCE & SERVICE EXCELLENCE

• Champion a customer-centric culture by embedding service excellence into operational processes.
• Define and monitor KPIs to ensure high performance and rapid resolution of escalations.
• Collaborate with commercial teams to translate customer insights into actionable improvements.