Djerring Flemington Hub Officer at City of Moonee Valley

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

39.9

Posted On

14 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Administration, Facility operations, Booking management, Invoicing, Data entry, Record keeping, Microsoft Office, Financial processes, Procurement, Interpersonal skills, Cultural awareness, Conflict resolution, OH&S compliance, Concierge support

Industry

Government Administration

Description

Djerring Flemington Hub Officer Reference number: 11119 Closing date: 11:00pm, Tuesday 28 April 2026 * Multiple part-time permanent positions available working 22.8 hours per week, with availability required to work weekends. * Salary commencing at $39.90 per hour, plus 12% superannuation, commensurate with skills and experience. * This role offers a clear and consistent work pattern, including Sunday shifts and alternating Saturdays. * Band 4. The Opportunity Djerring Flemington Hub is a vibrant, inclusive community space at the heart of Moonee Valley. We are seeking enthusiastic and community-minded individuals to join our team as Djerring Flemington Hub Officers. In this role, you will be the face of the Hub, providing a welcoming, professional and responsive experience to community members, visitors and hirers. You’ll support the day-to-day operations of the facility, assist with bookings and administration, and help ensure the Hub remains a safe, accessible and engaging space for all. This is a hands-on role that combines customer service, administration and operational support. Key Responsibilities * Deliver high-quality customer service via phone, online and face-to-face, including reception and concierge support * Administer facility hire processes, including bookings, invoicing and customer liaison * Support financial processes such as payments, purchase orders and procurement activities * Open and close the Hub and support day-to-day operations in line with policies and procedures * Assist with room setup and provide support to hirers using the facility and equipment * Maintain accurate records, booking data and reporting information * Provide general administrative support to the Hub team * Respond to enquiries and connect community members with relevant Council services * Monitor the facility, lodge maintenance requests and complete OH&S checks * Supervise casual staff when required Skills & Experience The ideal candidate will bring demonstrated experience in a customer service and/or administrative role, ideally within a community, cultural or public facility setting, along with strong interpersonal skills and the ability to communicate effectively with people from diverse backgrounds. You will have sound computer skills, including Microsoft Office and experience using booking or financial systems, as well as the ability to manage administrative processes such as invoicing, record keeping and data entry. A high level of cultural awareness and sensitivity is essential, particularly when working with culturally and linguistically diverse communities. Relevant post-secondary qualifications in administration, community services or a related field, or equivalent experience, will be highly regarded. Next Steps Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide [https://mvccdocuments.mvcc.vic.gov.au:7979/EasyShareWebAuthentication/Redirect.aspx?docKey=d1JlQnNjclI5ZDk0RHBqQ2wwL2lUV2JjRHpKbjR0VjRjRUJtcG1NRG1aSjZSZEJYQm1MNWErZ216a2xBbnVyWTdkczRRb29qcFhlcUFIOXFuMi9nekE9PQ2]. Applications that do not meet these requirements may not be considered. For further information, please view the Position Description [https://mvccdocuments.mvcc.vic.gov.au:7979/EasyShareWebAuthentication/Redirect.aspx?docKey=bzZIczBYbm0wY0RSR0h3cFFtZjVuMHlpRXNldTVpN3VMTHl5SFkxWExQd1J4WFo1R3M0NEJQN2cyRjBrNTc0ZnZkMS8xd2ZybCttSHMva1p0dTZ2K1E9PQ2] and/or contact Raymond Chang, Team Leader Customer Service and Bookings 0458 281 911 to seek further insights to the role.

Responsibilities

The Hub Officer provides high-quality customer service and administrative support, including managing facility bookings, invoicing, and reception duties. They are also responsible for the day-to-day operational safety and maintenance of the community space.