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DLP Team Leader at Star Employment Services

Sydney, Virginia, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 27

Salary

50000.0

Posted On

14 Oct, 26

Experience

8 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Transportation & Logistics

Description

Drive team effectiveness Post-Handover functions i.e. Defect Liability Period
Ensure issuance of notifications and instructions to the Contractor/Consultant driving compliance in accordance with policies.
Drive close out of service requests to a highly satisfied customer scoring.
Support a performance driven culture and maintain strong stakeholder relationships
Deliver a seamless workflow and manage delays and escalations (if any) in a coordinated and effective manner.
Co-ordinate with all departments concerned in order to maintain Defect Liability Period obligations to clients consistently and to best practices.
Approach Defect Liability Period requests from the client's perspective, handle clients and escalations towards a positive outcome.
Deliver a high monthly close out rate in adherence with SLA obligations.
Lead a small to medium team.
Deal with escalated cases and special projects in support of the DLP Manager.
Scheduling and prioritization of daily service requests to team.
Audit and inspection of works completed to maintain a high standard.

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Responsibilities