POSITION REFERENCE: 50141810

Directorate: Growth & Sustainability | Service: Economic Regeneration
Salary: £41,511 - £44,711
Working Arrangements: Mon – Fri, may be occasional weekend work but this will be rare
Hours per week: 37
Contract type: Permanent
We are happy to talk flexible working arrangements with you, please get in touch.
See our range of Employee Rewards: www.barnsley.gov.uk/services/jobs/staff-rewards-and-benefits/
Closing date: 30/6/25 at 23:59
The successful candidate will be required to speak English to an appropriate standard.
This post requires a Basic Criminal Record Check

WE’RE AN AWARD-WINNING COUNCIL AND ONE OF THE BIGGEST EMPLOYERS IN THE BOROUGH, SUPPORTING AROUND 243,000 PEOPLE. WE PUT PEOPLE AT THE HEART OF EVERYTHING WE DO, AND THAT INCLUDES OUR EMPLOYEES. AS PART OF THE TEAM, WE OFFER LOTS OF BENEFITS AND REWARDS TO SUPPORT YOU TO THRIVE AND GROW, LIKE FLEXIBLE WORKING, EMPLOYEE DISCOUNTS, SUPPORT FOR YOUR HEALTH AND WELLBEING, AND OPPORTUNITIES FOR TRAINING AND DEVELOPMENT TO GROW YOUR CAREER AND DEVELOP YOUR SKILLS.

There’s so much happening in our thriving borough, and now’s the perfect time to join our excellent Economic Regeneration team as we work to make Barnsley the place of possibilities.

• We’re an award-winning team and one of the biggest employers in the borough supporting around 243,000 people.
• Working at Barnsley Council means being part of a team that makes a real difference to people’s lives, where you can develop the skills you need to make change happen.
• If you join the team you’ll receive great pay alongside an excellent pension scheme. With flexible working we’ll also support your work/life balance, helping you to adjust your hours and take time off when you need it.
• We’ll help you to develop your career and grow your skills with opportunities for training and development.
• There’s so much happening in our thriving borough and your talent and skills will help us make Barnsley the place of possibilities.
• Key to our success is working with our residents, partners, businesses and organisations and building these partnerships to bring about change in Barnsley.

ABOUT THE POST:

We are excited to be recruiting a new DMC Experience Manager. This role will lead the delivery of the DMC business centres in a dynamic commercial environment, focusing on maximising revenue through office lettings, sessional usage, and specialist services such as the MakerLab and CreatorLab, while ensuring a first-class experience for all building users.
This role will be part of the award-winning business support team of Barnsley Council, Enterprising Barnsley. We are looking for an individual who is passionate about supporting business growth and innovation in Barnsley, and helping us achieve the ambitions in our newly published Inclusive Economic Growth Strategy.
The ideal candidate will have a strong background in managing multi-tenant commercial buildings, a solid track record of customer service, and a proven ability to lead high-performing teams. This role and the team it manages are central to the success of not just the DMCs, but Enterprising Barnsley as well, acting as the first point of contact for businesses and ensuring they receive the best possible support and sign posted correctly.
The DMC Experience Manager will be responsible for overseeing all aspects of the DMC’s customer facing operations, from lettings and billing, to event programming and stakeholder engagement. The role also involves managing the DMC and Enterprising Barnsley websites, coordinating procurement, and ensuring the service continuously evolves to meet the needs of the business community.

Key responsibilities include:

• Leading the management and development of the DMCs, driving revenue through lettings, sessional use, and specialist services.
• Managing a team of staff, providing direction, support, and performance management.
• Coordinating a programme of events to animate the DMC spaces and support the local business community.
• Acting as the first point of contact for businesses engaging with the DMCs and Enterprising Barnsley.
• Managing procurement and billing processes to ensure best value and timely service delivery.
• Developing and maintaining strong relationships with internal and external stakeholders.
• Monitoring and reporting on key performance indicators and service outcomes.
• Continuously reviewing service provision to ensure it is fit for purpose and aligned with strategic objectives.

The right individual will be able to juggle multiple priorities, deliver excellent customer service, and drive continuous improvement. Strong communication, negotiation, and organisational skills are essential, along with a flexible approach to working hours and occasional travel.
If you are passionate about supporting business innovation and have the skills and experience to make a difference, we would love to hear from you.

WHEN APPLYING, PLEASE ENSURE YOU ARE PREPARED TO START WORK WITH ALL THE NECESSARY LEGAL DOCUMENTS, SUCH AS A VALID VISA, RELEVANT TO THE TYPE OF WORK YOU WILL BE UNDERTAKING. PLEASE BE AWARE THAT OUR ORGANISATION DOES NOT POSSESS A HOME OFFICE LICENSE AND, AS A RESULT, IS UNABLE TO PROVIDE SPONSORSHIP FOR ANYONE SEEKING A VISA AS A SKILLED OR TEMPORARY MIGRANT WORKER.

Pensions Regulations have provisions to reduce pension payments in certain circumstances of those who return to work within local government service. If you are in receipt of a pension upon commencing employment with the authority, this may affect your pension entitlements and you should therefore seek advice from the relevant Pensions Authority.

Key responsibilities include:

• Leading the management and development of the DMCs, driving revenue through lettings, sessional use, and specialist services.
• Managing a team of staff, providing direction, support, and performance management.
• Coordinating a programme of events to animate the DMC spaces and support the local business community.
• Acting as the first point of contact for businesses engaging with the DMCs and Enterprising Barnsley.
• Managing procurement and billing processes to ensure best value and timely service delivery.
• Developing and maintaining strong relationships with internal and external stakeholders.
• Monitoring and reporting on key performance indicators and service outcomes.
• Continuously reviewing service provision to ensure it is fit for purpose and aligned with strategic objectives