TITLE: BILLING/CONFIRMATION REPRESENTATIVE

General: The Billing/Confirmation Representative must be knowledgeable of all equipment and supplies provided by Respitec Medical Care Inc. and uphold its standard for excellence. Responsible for competently and efficiently performing all tasks relative to the order intake process in a friendly, professional manner. Responsible for knowledge of third party reimbursement issues. Responsible for troubleshooting the data fields for correctness and completeness. The candidate must have Brightree Software experience and previous DME billing knowledge.
Responsible
To: Owner/president/vice president, Director of Operations
Qualifications
Physical:
1. In an average 8 hour day the employee lifts or carries up to 65 pounds frequently.
2. In an average 8 hour day the employee stands or walks 2 hours.
3. In an average 8 hour day the employee sits 6 hour. (These hours include up to 6 hours of data entry/phone work.)
4. In an average 8 hour day the employee drives 0 hours.
5. The employee lifts or carries up to 30 pounds maximum.
6. Must be clean and neat in personal appearance.
Education
1. High School diploma or G.E.D…
2. Previous DME billing experience.
Experience/Knowledge/Personality:
1. Able to function as a polite and cooperative team member with a positive attitude.
2. Good computer skills.
3. Good oral and written communication skills.
4. Must be detail oriented.
5. Able to work independently with minimal supervision.
6. Able to handle multiple tasks with numerous interruptions.
7. People sensitive personality with a desire to help others.
8. Able to maintain confidentiality.
On Call: 1. Periodically available for non-office hours.
2. This position does not require on call
3. Any Employee at any time could be called on for on call support.
Responsibilities
and Duties:
1. Scrubs the claims, data entry. Knowledge of order confirmation process. Confirms orders for all locations.
2. Maintains the denials and work through problem solving routinely.
3. Troubleshooting for insurance problems.
4. Answer incoming phone calls; take customer billing calls, investigating questions and delivers timely explanations to clients/patients. Make notes in computer notes filed for backup.
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5. Maintain open communications and confidentiality with customers and referral sources.
6. Scans data to billing service and communicates with them as needed.
7. Assist walk-in customers with retail sales and orders and be knowledgeable of supplies, prices and reimbursement.
8. Obtain insurance information and verify according to company guidelines.
9. Prepare appropriate documentation for billing e.g. history of CMN’s/waiver.
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10. Key all documentation into the computer; verify all information for completeness and accuracy.
11. Responsible for attendance at office in-services and to attend other in-services per company or managers request.
12. Performs other duties as deemed appropriate by management.

Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Work Location: In perso

Please refer the Job description for details