DMV - Administrative Specialist II at North Carolina Dept of Environmental Quality

, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

69426.0

Posted On

08 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Professionalism, Confidentiality, Office Operations, Mail Management, Data Entry, Document Preparation, Scheduling, Project Management, Communication, Relationship Building, Administrative Support, Attention to Detail, Time Management, Team Collaboration

Industry

Government Administration

Description

Agency Dept of Transportation Division Division of Motor Vehicles Job Classification Title Administrative Specialist II (S) Position Number 60029996 Grade NC09 About Us It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation. Description of Work The Division of Motor Vehicles is seeking a highly motivated and professional Administrative Support Specialist to serve as a key point of contact for walk-in visitors, telephone inquiries, and face-to-face interactions with management, partner State agencies, and DMV customers. This role requires strong problem-solving abilities, tact, professionalism, and strict confidentiality. The selected candidate will provide a full range of administrative and customer service support while assisting with project management activities and functions on behalf of the Commissioner’s Office. This position plays an essential role in promoting a positive, friendly, and professional environment for coworkers, guests, and leadership. Key Responsibilities • Primary Customer Contact: Serve as the initial point of contact for internal and external customers. Handle walk-in inquiries, phone calls, and in-person requests with professionalism, accuracy, and discretion. • Mail & Correspondence Management: Stamp all incoming correspondence, open and review mail, determine the appropriate course of action, and ensure follow-through on all processing steps. • Statutory Process Agent Duties: Serve as the DMV Process Agent in the service of out-of-state defendants, as required by Statutes Section 1-105 and 1-105.1. • Office Operations & Supplies: Requisition supplies for the Commissioner and staff. Coordinate building maintenance requests, copier repairs, and related service needs to maintain smooth office operations. • General Office Support: Perform a variety of basic administrative duties, including filing, document preparation, data entry, scheduling assistance, and other tasks as assigned. • Project & Leadership Support: Provide support to the Executive Assistant to the Commissioner and assist other members of Senior Leadership with projects and daily office functions. • ________________________________________ Reporting Structure The employee will report directly to the Executive Assistant to the Commissioner and will also support other members of Senior Leadership. Day-to-day responsibilities will primarily include mail processing, customer service, and general administrative functions. Knowledge Skills and Abilities/Management Preferences Salary Grade and Salary Range: NC09 $39,671- $69,426 Management prefers applicants with the following: General knowledge of office practices, techniques, and technology sufficient to perform at this level of workDemonstrated ability to establish and maintain effective working relationships with staff and other members of the organization Demonstrated ability to interpret the policies, procedures, rules and regulations pertaining to the program. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Tameka Peoples Email: DOT-WorkdayJobRecruitment@ncdot.gov North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today! State Application Resources/Frequently Asked Questions Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. If you are already a state employee, please search for jobs by clicking here.

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Responsibilities

The Administrative Specialist II will serve as the primary point of contact for customers, handling inquiries and providing administrative support. Responsibilities include managing correspondence, supporting project management activities, and maintaining office operations.