DNC Crowd Manager at At Your Service

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

20.0

Posted On

31 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Security Experience, Customer Service, Teamwork, Communication Skills, De-escalation Skills, Problem Solving, Punctuality, Positive Attitude, Attention to Detail, Guest Assistance, Policy Enforcement, Incident Reporting, Physical Fitness, Conflict Resolution, Event Management, Safety Awareness

Industry

Description

DNC Crowd Manager Part-time / Evening and weekends availability required Multiple venue locations: * United Center * Rate Field General Responsibilities: Assist Event Security personnel in enforcing venue policies and providing each guest with a safe, comfortable and enjoyable environment to view events through complete knowledge of venue policies, available guest services, and facility familiarization. Demonstrated Skills:  * A 20-hour security training certificate, and 1 year of security experience required (Event crowd management experience or Criminal Justice studies preferred) * Ability to follow direction * Consistent high level of customer service in a fast-paced environment * Approachable, friendly, and articulate * Self-motivator with a positive attitude * Ability to work effectively on a team * Ability to adhere to scheduling methods and procedures * Punctual, proactive, and accountable Specific Duties:  * Promote a family atmosphere, guest enjoyment, and safety * Enforce all guest conduct policies * Assist guests with disabilities * Impart guest information and direction * Report unsafe and unpresentable circumstances within the work area * Have superior knowledge of facility services and physical layout * Guest complaint resolution * Incident report documentation * Limit entry to restricted access areas through proper checking of credentials * Escort athletes/performers to and from locker/dressing rooms as directed * Perform visual bag searches at gates to prevent the entry of prohibited items * Assist Guest Services and Guest Relations as necessary * Clear seating areas and concourses post-event * Prevent the departure of alcohol from inside the venue * Facility policy enforcement * Miscellaneous operational (day of the event) duties as directed Qualifications:   * Must be 20 years of age or older * Must be available to work evening and weekend hours * Must be able to fully perform the essential functions of the job * Must be punctual and able to comply with attendance standards * Must be a positive, outgoing individual able to work well with large groups of people * Must have excellent verbal communication skills * Must have strong people skills and the ability to make firm decisions * A combination of relevant security experience and/or completion of a 20-hour security officer certification * Must be willing and able to comply with all grooming and uniform standards. Extreme hair color, extreme facial piercings, and facial or offensive tattoos are not allowed * Must have one-two years of de-escalation skills * This position requires standing for 4-6 hours per shift Additional information:   *  Starting Pay Rate = $20 per hour * Average work hours will not exceed 1000 hours per calendar year * The individual may also be required to use their hands, stoop, kneel or reach with their hands up to 1/3 of the work shift * The individual may also be required to lift up to 10 pounds up to 1/3 of the work shift * The physical demands described here are representative of those which must be met by a Team Member to successfully perform the essential functions of this job.

Responsibilities

The DNC Crowd Manager assists event security in enforcing venue policies and ensuring a safe and enjoyable environment for guests. Responsibilities include guest assistance, incident reporting, and enforcing conduct policies.