DO, Direct Marketing (F2F/D2D) at Trillium Health Partners

Mississauga, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

69609.0

Posted On

24 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Direct Marketing, Vendor Management, Donor Acquisition, Donor Retention, Revenue Generation, Project Management, Data Analysis, Stewardship, CRM Systems, File Management, Gift Processing, Relationship Building, Analytical Skills, Blackbaud Raiser's Edge, NXT, Luminate

Industry

Hospitals and Health Care

Description

Position Title: DO, Direct Marketing (F2F/D2D) Reports To: Manager, Direct Marketing & Annual Giving Status: Full Time Hiring Salary Range: $59,734 - $69,609 Work Location: Hybrid - 1 day per week in the office at 2085 Hurontario Street with occasional work at hospital sites – Mississauga, Credit Valley Hospital and Queensway Health Centre sites. ABOUT US At Trillium Health Partners Foundation (THPF), we envision a future where health care transcends expectations and every member of the community has access to the care they need, when they need it the most. Our vision is bold: build a new kind of health care for a healthier community. We are the driving force behind Trillium Health Partners. Our team is raising money for the hospital so that millions of patients in the West GTA and surrounding communities have access to the care they need. Trillium Health Partners is comprised of Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre and is one of the largest community-based, academically affiliated acute care facilities in Canada serving one of the fastest growing populations in the country. Trillium Health Partners is a teaching hospital affiliated with the University of Toronto and home to the Institute for Better Health, the hospital’s research, and innovation engine. It is also the regional specialist for over 14 programs such as cardiac, cancer, stroke, neurology, mental health and so much more. Our doctors and nurses partner with your local hospital to offer highly complex care. Our 50+ member team is comprised of exceptional talent, with diverse backgrounds and expertise dedicated to raising the crucial funds needed to address the highest priority needs of our hospital. We operate with respect, collaboration and a drive for excellence and have already made a massive impact! Our fundraising milestones include securing the largest donation ever made to a hospital in Canada by Peter Gilgan and the Peter Gilgan Foundation of $105 million to help build the future home of The Peter Gilgan Mississauga Hospital. We also secured the largest corporate match by Orlando Corporation of $75 million to support development of the new hospital, mental health and research and innovation. While we love setting records, we are hungry for more and need your help getting there. Join us to help revolutionize the future of health care in the West GTA. The Role The Development Officer, Direct Marketing, is a full-time position within the Marketing and Community Engagement team at Trillium Health Partners Foundation. Reporting to the Manager, Direct Marketing, the Development Officer will work with the Manager to manage the Foundation’s Face-to-Face and Door-to-Door monthly donor programs. These programs support key business objectives through donor acquisition, donor retention, and revenue generation. The successful candidate will have experience managing Direct Marketing programs including Door-to-Door and stewardship based initiatives and will quickly build rapport with a number of vendors and internal relationships to achieve success. Preference will be given to candidates with prior experience in a hospital foundation, health-related charity, or another health care or non-profit context. PRIMARY RESPONSIBILITIES Responsible for contributing to sizeable annual fundraising targets through the acquisition and retention of monthly donors acquired within the community (including Door-to-Door, street, retail, and in hospital fundraising programs). Lead day to day vendor management (for example: door-to-door and marketing communication agencies, etc.), ensuring budgets and deadlines are met based on agreed upon goals and KPIs, particularly attrition rates. Reports and manages issues that arise with vendor to resolution. Leads invoicing and billing reconciliation. Monitors program performance and KPIs for the portfolio including revenue, expense, acquisitions, and attrition. Recommends and develops tactics for growth using data analysis to derive actionable insights. Responsible for project management, delivering projects in scope and on time and flagging issues if necessary. Monitors and refines Stewardship of the monthly donor base (including A/B testing, updating positioning and timing for digital and mail communications, identification, and program development for at-risk monthly donors, and ensuring a superior donor experience). Ensure accuracy and security of monthly files including flagging donors as quarantined internally, removing duplicates, and ensuring all necessary exclusions are applied. Ensures CRM system records and reports are accurate and file transfers working effectively. Executes documented business rules around monthly donor communication and movement / upgrade between stewardship, mail, email, and telemarketing programs. Works with Finance & Administration team to ensure timely, accurate, and proper gift processing, data pulls and list management, including monitoring and evaluation of data. Works collaboratively with the Direct Marketing team and adapts roles and responsibilities to ensure a strong donor experience. Donor experience activities include responses to donor inquiries, monthly donor cancellation, donor complaints, and escalation of issues as appropriate to ensure quality control. Activities also include CRM data entry to capture donor activity for tracking and reporting purposes. Activities can also include participation in conversion, upgrade, and loss aversion programs. Builds strong, collaborative relationships within the Foundation, with key departments within the hospital, and with various vendors. Champions an environment that ensures effective sharing of information and collaboration with other Foundation programs and teams. Committed to learning and is informed on best practices, new tools, and technology in Door-to-Door fundraising and marketing. Stays engaged and current with hospital updates, health care topics, and news of relevance to Direct Marketing. QUALIFICATIONS Minimum 2 years of relevant Direct Marketing experience including fundraising, database management, donor relations, stewardship, Door-to-Door fundraising, and recurring giving analytics. Minimum 2 year college diploma program in business, marketing, communication, or other related disciplines; or an equivalent combination of education and relevant experience. Experience working with Door-to-Door vendors and programs required. Awareness of tactics and best practices stewarding donors including developing trigger-based and lifecycle based communications. Able to quickly adapt to variable workload and a willingness to adapt to changes in inbound inquiries from the donor community. Experience in, and comfort with, managing vendor and supplier relationships as an extension of the team. Strong interpersonal skills, effective at building relationships, and able to work well with donors, colleagues, and key Foundation and Hospital stakeholders at all levels. Ability to work independently and efficiently in a busy environment managing multiple projects, shifting priorities, and tight deadlines. Strong organizational and project management skills with a strong personal commitment to excellence. Highly professional and articulate with sensitivity, discretion, and an appropriate demeanour. Experience working in hospital environment, and / or health-related charity an asset! TECHNICAL SKILLS Strong analytical skills and business acumen. Strong proficiency with Microsoft Office suite (PowerPoint, Excel, and Word in particular). Blackbaud - Raiser’s Edge, NXT, Luminate. WORK ENVIRONMENT Willingness to work flexible hours and to tight deadlines as needed —some after-hours work may be required. Hybrid work schedule with 1 day in the office. Valid driver’s license and access to a reliable vehicle an asset. Every application is reviewed by a human recruiter and all hiring decisions are made by people. All positions posted on the Trillium Health Partners Foundation Careers Site represent current vacancies, unless otherwise posted in the job description. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners Foundation will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. We thank all those who apply but only those selected

Responsibilities

The Development Officer will manage the Foundation’s Face-to-Face and Door-to-Door monthly donor programs, focusing on acquisition, retention, and revenue generation through community-based fundraising initiatives. Key duties include leading day-to-day vendor management, monitoring program performance against KPIs, and refining stewardship activities for the monthly donor base.