DOB - Helpdesk Specialist Entry (777869) at Advanced Network Consulting Inc

, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Problem Diagnosis, Inventory Management, Office 365, Active Directory, Hardware Configuration, Software Installation, End User Support, Documentation, Communication, Teamwork, PC Setup, Server Support, Mainframe Applications, Diagnostic Testing, Maintenance Procedures

Industry

Description

Description Install and configure software and hardware components of computer and network systems. Provide technical support to users and troubleshoot system and network issues. Perform diagnostic tests and maintenance procedures. About Department of Buildings The Department of Buildings (DOB) is responsible for regulating construction activity in the District of Columbia. The agency operates a consolidated permit operations division, reviews all construction documents to ensure compliance with building codes and zoning regulations, and has inspection and oversight authority, through which construction activity, building systems, and rental housing establishments are inspected, with violations cited and, if necessary, abatement pursued within the limits of the law. Description DOB is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users, troubleshooting network issues, and perform diagnostic tests to ensure optimal system performance. Responsibilities: 1. Responds to and diagnoses problems through discussion with users. 2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps. 3. Ability to understand and maintain inventory management. 4. Provides support to end users on a variety of issues. 5. Identifies, researches, and resolves technical problems. 6. Responds to telephone calls, emails, and personnel requests for technical support. 7. Documents, tracks, and monitors the problem to ensure a timely resolution. 8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. 9. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. 10. Simulates or recreates user problems to resolve operating difficulties. 11. Recommends systems modifications to reduce user problems. 12. Knowledge of Office 365. 13. Ability to maintain users accounts in Active Directory. Minimum Education/Certification Requirements: Bachelor’s degree in IT or related field or equivalent experience Requirements Bachelor’s degree in IT or related field or equivalent experience--Required 5 Years Diagnosing and resolving end user computer/computer peripherals problems--Required 1 Years Providing second-tier support to end users, server, or mainframe apps/hardware--Required 1 Years Documenting, tracking, and monitoring end user, server, or mainframe apps/hardware problems--Required 1 Years Assisting in the setup, re-installation or replacement of IT equipment between floors--Required 1 Years Resolving issues and or troubleshooting issues to supervisor--Required 1 Years Ability to communicate issues and work in team environment--Required 1 Years Knowledge of IT hardware configuration and installation (pc's monitors setup)--Required 1 Years Must be able to lift 20 lb--Required Must be willing to work onsite--Required

Responsibilities

The Help Desk Specialist will install and configure hardware and software components of network systems while providing technical support to users. This role includes troubleshooting network issues and performing diagnostic tests to ensure optimal system performance.