KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of:

• Arab American National Museum and the various exhibits
• Fundamental concepts, principles and practices of Arab American, Ethnic and Middle Eastern history and current events

Skill in:

• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to:

• Provide a high level of customer service
• Work independently as well as collaboratively within a team environment
• Be enthusiastic, cheerful, responsible, engaging, flexible, patient and have a willingness to learn
• Be flexible with scheduling availability, especially during peak hours of the museum
• Convey a welcoming environment and introduce guests to the AANM
• Communicate the mission of the AANM and ACCESS
• Share museum programming with visitors
• Public speaking/storytelling experience is preferred
• Stay current on the program offerings and upcoming museum promotions
• Commit to upholding the principles and ethics of the museum

EDUCATIONAL/PREVIOUS EXPERIENCE REQUIREMENTS:

• Minimum Degree Required:
• High school diploma or GED equivalent
• Associate degree preferred

~and~

• At least 1 year of experience or education in history, political science, art, or teaching (preferred)
• Any equivalent combination of experience, education and/or training approved by Human Resources
• Must complete four to five-week intensive training of museum permanent and temporary galleries

• Conduct guided tours of the museum for groups of students and adults in person or virtually (as assigned)
• Utilize the techniques of dialogue, inquiry, role play and storytelling while leading tour groups through the museum
• Encourage audience to challenge stereotypes and misconceptions of Arab Americans and minorities
• Attend all briefing meetings before the opening of a new exhibit
• Undergo intensive training with education staff before conducting tours
• Select a different section of the AANM to focus on to learn how to transition between exhibits
• Shadow experienced AANM staff on guided tours to gain knowledge and skills in leading tours
• Read materials as assigned, keep up on current events that impact the minority community
• Attend lunch and learns on Arab American and minority community topics
• Operate standard office equipment and use required software applications
• Perform other duties and responsibilities as assigned