QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Effective skill in comprehending, analyzing, applying, and communicating complex written legal documents
• Basic understanding of state and federal court systems and the legal process
• Basic skill in researching and summarizing state and federal statutes
• Working knowledge of operational and regulatory risk controls, concepts, and practices
• Working knowledge of NCUA rules, regulations and federal laws
• Working knowledge of legal documents such as trusts, powers of attorney, complaints, and demands
• Advanced organizational, planning and time management skills
• Advanced research, analytical, and problem-solving skills
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Working knowledge of document control and document security measures
• Advanced verbal and written communication skills
• Experience in working with all levels of staff, management, stakeholders, vendors
• Advanced skill establishing and expanding relationships with key members/customers
• Advanced skill building effective relationships through rapport, trust, diplomacy, and tact
• Effective word processing and spreadsheet software skills
• Working knowledge of related department systems, principles, policies, and financial practices

DESIRED QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Thorough understanding of the financial services environment
• Familiarity with client functions, policies, procedures, products, and services

PURPOSE:

To serve as principal representative to research, document and support legal cases that impact the business unit. Oversee security/legal responses involving complex cases and escalated situations to ensure effective and optimum resolution.

RESPONSIBILITIES:

• Serve as primary liaison to the Office of General Counsel for legal related matters involving specific business units and/or policies
• Investigate and respond to CFPB and BBB complaints
• Research and analyze claims/related actions; resolve issues
• Identify and address compliance issues; update guidelines and procedures to minimize risk
• Research potential legal issues using existing system of record
• Request information and documentation from other business units to clarify details or resolve cases within mandated time and regulations
• Summarize depositions and other related legal proceedings; conduct investigations and statistical/documentary research
• Prepare written legal summaries, analyses, and legal documents
• Serve as contact point for escalated legal situations
• Inform attorneys of applicable and specific legal matters and the impact on the organization
• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards, and results
• Prepare ad hoc and required industry and regulatory reports including audit inquires in compliance with internal and external regulations
• Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization
• Review and research high profile member complaints as well as sensitive and confidential personnel issues and responses
• Collaborate with training team to ensure procedural guidelines are conveyed accurately and consistently followed
• Perform other related duties as assigned or appropriate