Document & Business Solutions Associate

at  JPMorganChase

REQUIRED QUALIFICATIONS, CAPABILITIES AND SKILLS:

• Strong written and spoken English skills.
• Able to demonstrate and evidence leadership, communication and people skills.
• Excellent time management and organizational skills.
• Understanding of print technologies in a production environment, mail and courier systems, tracking programmes – or have the ability to learn
• Good working knowledge of key Microsoft programmes and ability to analyse data.
• Experience with handling client requests/issues and managing products and service expectations.
• Experience with managing vendors.
• Organized and efficient with self-motivation.
• Managing change, process and staff development.

PREFERRED QUALIFICATIONS, CAPABILITIES AND SKILLS:

• Support performance development processes and meet with team to review business and personal priorities, development, training and coaching.
• Promotion and management of an inclusive work environment, providing direct management oversight, guidance and development of employees, and teams, in line with the JPMorgan Chase Business Principles.
• Management, measurement and reporting of key business metrics to influence decision making.
• Develop key client partnerships, meeting clients on a regular basis to update on service performance.
• Capturing and management of risk issues or incidents following the required escalation model and procedures.
• Create new and maintain established control frameworks supporting governance and quality directives.
• To coach and mentor team members to meet the existing goals and new or changing services within DBS, and to lead by example.
• To manage and direct overall employee activity including communication of priorities, deployment decisions, staffing levels, and performance management.
• To manage and direct all resources to include staff, equipment, metrics and operating expense to enable professional, timely and accurate delivery of DBS products on both a daily and occasional basis.
• To provide management oversight and guidance on all operational procedures and operational workflows including shift handovers to maintain operational consistency ensuring SLA’s are always met.
• To deliver on departmental initiatives, projects and ongoing activity, keeping management and colleagues properly informed of status progress, successes and issues.
• To identify gaps and opportunities for improvement, generating new and innovative approaches to daily tasks.
• To analyse, prioritize, recommend and implement alternative solutions and enhancements to improve effectiveness and efficiency of products, services, and processes, sharing with peers where appropriate.
• To maintain a client focused approach and be the point of contact for the LOB’s, maintain and build business relationships.
• Experienced in vendor management and governance to support outsourcing governance controls and regulations.
• To manage multiple vendor relationships, measuring performance and reporting metrics for all supporting key performance indicators (KPIs).
• Follow, assure and provide oversight in managing compliance with all established policies, protocols, procedures and processes.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Please refer the Job description for details