Document Control and Customer Service Executive at Flintex Consulting Pte Ltd

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Document Control, Customer Service, Immigration Regulations, Policy Knowledge, Client Management, Document Management, Communication Skills, Written English, Time Management, Work Accuracy, Advisory, Cover Letter Writing, Query Resolution, Tracking Sheets Maintenance

Industry

Staffing and Recruiting

Description

Role: You will be facilitating immigration work, mainly on Singapore Permanent Resident and Singapore Citizenship applications. You will be responsible to develop and maintain the most up-to-date knowledge in Singapore inbound immigration regulations and policies to offer high-quality service to our clients with a keen eye for detail to perform with high work accuracy. Responsibilities • Manages immigration applications for clients relating to Singapore Citizenship and other applications etc • Liaise effectively and work closely with clients on the required documents to ensure all documents are furnished for submission • Advise clients on accurate documentation and provide advisory to them based on a deep understanding of Singapore inbound immigration regulations and policies • Understand clients’ backgrounds and write cover letters to best present their profiles • Ensure high work accuracy is delivered in all applications to the government bodies • Provide exceptional customer experience and maintain high standards of service • Attend to clients' queries and the completion of the formalities during and after post-submission within Company’s response time • Updating and maintaining respective tracking sheets accurately in an organized and timely manner • Any other duties assigned by Management Requirements: • Minimally Diploma qualification in hospitality, mass communication, logistics or equivalent • Strong communication skills with Chinese client and good written English skills • Prior client management experience is required • Preferably with at least 2 years of experience in customer facing & handling large volume of document . Client and project management experience is a plus • No prior immigration experience is required as on-the-job training will be provided. • Good time management skills & must be able to handle a high volume of digital documents • Ability to plan workload and meet deadlines Working hours: Mon to Fri 9am - 6.30pm ( Hybrid Available )

Responsibilities

The role involves facilitating immigration work, primarily for Singapore Permanent Resident and Citizenship applications, requiring the development and maintenance of up-to-date knowledge of Singapore inbound immigration regulations. Responsibilities include managing client applications, liaising on required documents, providing accurate advisory, and ensuring high work accuracy in submissions to government bodies.