Document Control Assistants will need to be organised, able to work in a fast-paced environment, prioritise tasks, learn new skills and be able to work in a team or individually to ensure all post is processed daily.

REQUIREMENTS:

• A professional, flexible and reliable attitude and approach
• Strong organisational skills
• Presentable appearance
• Customer focus with a proactive “can do” attitude
• Strong communication skills & ability to communicate at all levels and across all departments
• Able to work within a team as well as independently
• Able to demonstrate initiative, strong work ethic and ability to problem solve
• Ability to prioritise workload
• Acute attention to detail
• Willingness to learn new skills and adapt to change
• Have a good understanding of the Microsoft office and ability to learn use of case management systems

• Opening post, sorting, scanning, separating original documents and distributing mail from the digital mailroom tool
• Processing outgoing post including letters and parcels, using Royal Mail PPI system, Click & Drop or couriers as appropriate
• Dealing with colleague queries on mailroom
• Monitoring incoming emails
• Greeting clients and visitors, maintaining a professional approach
• Accepting/processing client documentation
• Certifying ID documents
• General admin duties
• Receiving deliveries into the office and distributing accordingly
• Providing refreshments for clients and meetings
• Covering holidays and sickness of team members
• Arranging courier/parcel deliveries and collection when required
• Training new members of the team as necessary