• Strong Administration experience
• Min 2 years relevant experience
• Fluent in English language
• PC literate with competency in Microsoft Word, Excel, Outlook
• Ability to liaise and manage all site paperwork
• Excellent telephone manner
• Attention to detail
• Ability to multitask and work under pressure
• Strong interpersonal and Organisational skills
• Pride in the quality and presentation of work
• Excellent communication skills
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Documentation Creation & Maintenance

• Create and update end‑user documentation for POS‑related topics.
• Work closely with the POS team to document new features and product updates.
• Apply principles of topic‑based writing and migrate existing content into structured formats.

Quality Assurance

• Review documentation for structure, consistency, completeness, and correct XML usage.
• Prepare content for review and publication.
• Ensure compliance with documentation standards and versioning requirements.

Toolset & Author Support

• Support authors working with DITA XML, Git, and Oxygen (WebAuthor).
• Improve the authoring framework, templates, and CSS to optimize usability.

Publishing

• Publish documentation versions and variants across multiple channels.
• Continuously refine and automate processes and content delivery workflows.
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