Document Generation Template Specialist, Loan Modifications at ServiceLink

Irvine, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

32.0

Posted On

07 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Writing, Quality Assurance, Loss Mitigation, Microsoft Word, Microsoft Excel, PDF Editors, Regression Testing, Audit Functions, Problem Solving, Time Management, Critical Thinking, Document Management

Industry

Financial Services

Description

Overview Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a Document Generation Template Specialist. As a Template Specialist, you will be focused on maintaining documentation related to the Loan Modification department at ServiceLink. You will also be tasked to assist with testing and confirming templates to maintain a high level of customer service for our clients to ensure our standard templates, and custom client templates are working as expected. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… Create new and manage existing client documentation for template repository Organize existing templates and documentation Review and monitor investor changes/requirements that impact our templates Assist with testing client requested changes to templates / investor requirements, including regression testing Perform audit functions to ensure appropriate procedures are followed WHO YOU ARE You possess … 2+ years of relevant industry experience, preferably in financial services, mortgage servicing, or loss mitigation Techincial skills in Word, Excel, and PDF editors Excellent problem solving, active listening, and verbal and written communication skills A penchant for excellence, you will use your strong attention to detail to maintain our quality standards The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines The ability to work effectively with minimal oversight, and in the face of frequent change and ambiguity Responsibilities Create new and manage existing client documentation for template repository Organize existing templates and documentation Review and monitor investor changes/requirements that impact our templates Assist with testing client requested changes to templates / investor requirements Assist and trouble shoot client issues/requests Develop/manage state requirements for recordable templates Performs audit functions to ensure appropriate procedures are followed Develops and executes workflow regression test cases for all products Files descriptive and accurate defect reports as necessary All other duties as assigned Qualifications High School diploma or equivalent required, college degree preferred 2 or more years’ experience in Technical Writing, Quality Assurance or Loss Mitigation. Effective in a fast paced environment Ability to follow both written and verbal instructions Collaborative/enjoys working in teams Self-starter/motivated Creative and effective problem solving skills Ability to manage multiple tasks concurrently and competing deadlines Time management skills Detail oriented, organized and thorough Critical reasoning and thinking skills, as well as detail oeriented individual required. High computer skills/knowledge necessary. Must be proficient in typing, Microsoft Office and intermediate Microsoft Excel skills.

Responsibilities

The specialist is responsible for creating and managing client documentation and templates for the Loan Modification department. This includes monitoring investor requirements, performing regression testing, and conducting audits to ensure procedural compliance.