Document Management Phone Specialist at Westgate Resorts

Ocoee, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

19.0

Posted On

20 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual Spanish/English, Customer Service, Call Handling, Document Review, Record Updating, Data Entry, Filing, Scanning, Electronic Record Management, Phone Etiquette, Attention To Detail, Multitasking, Microsoft Outlook, Excel, Adobe Acrobat, Troubleshooting

Industry

Hospitality

Description

Company Description Full‑time Document Management Phone Specialist job in Ocoee, FL paying $18–$19/hr, seeking bilingual Spanish candidates with strong phone and customer service skills. Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement, now expanding with VI Resorts by Westgate to include the Pacific Northwest, Hawaii, Canada, and Mexico. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company. Our success is built on our core values of Integrity, Passion, and Work Ethic. These values guide how we support our Owners, serve our guests, and show up for one another every day. Job Description Westgate Resorts is seeking a Document Management Phone Specialist to join our team in Ocoee, FL. This full‑time, hybrid position pays $18–$19 per hour and requires working on‑site for the first 90 days. We are hiring immediately. This role is ideal for a bilingual (Spanish/English) professional with strong customer service, call handling, and documentation skills who enjoys helping Owners and resolving inquiries accurately and efficiently. In this role, you will support Westgate Owners by answering inbound calls, reviewing documents for accuracy, updating records in our systems, and ensuring all paperwork is processed correctly. You will interact directly with Owners, Sales, Quality Assurance, and multiple internal teams to ensure documents are complete, compliant, and processed in a timely manner. Success in this role requires professionalism on the phone, strong attention to detail, the ability to multitask between screens and systems, and comfort working in a structured, fast‑paced environment. Bilingual Spanish candidates excel in this position due to high Spanish‑speaking call volume. If you are organized, customer‑focused, and thrive in a team setting, this is an excellent opportunity to grow within the Westgate Owner Services organization. What You Will Do: Answer inbound phone calls and support Westgate Owners with document‑related inquiries Review, verify, and process ownership documents for accuracy and completeness Update Owner information and document details in internal systems Communicate professionally with Owners and internal departments Follow documentation standards, compliance guidelines, and processing timelines Perform data entry, filing, scanning, and electronic record management Provide clear explanations of processes and next steps to Owners Support team members with projects and additional tasks as assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What You Will Bring: Required: Bilingual Spanish/English required 2+ years of customer service, document management, banking, timeshare, or related experience Strong phone etiquette and communication skills High accuracy when reviewing handwritten and digital documents Ability to multitask across multiple systems and screens Proficiency in Microsoft Outlook, Excel, and Adobe Acrobat Ability to troubleshoot minor computer issues independently Comfort operating a computer, phone, calculator, and office equipment Ability to sit at a desk for extended periods High attention to detail and follow‑up skills Preferred: Fluency in Portuguese (plus) Westgate experience Contact center experience Work Environment & Scheduling On‑site for the first 90 days, then hybrid (3 days at home, 2 days on site) Six (6) weeks of paid onsite training Training schedule: Monday–Friday, 9:00 AM–5:30 PM for first three weeks Post‑training schedule: Mon–Thu 10:30 AM–7:00 PM & Fri 9:30 AM–6:00 PM Must be able to make/receive calls, maintain high‑speed internet at home, and work in a distraction‑free workspace when remote Must be able to commute to the Ocoee office Additional Information Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 43203-WG Ocoee Call Ctr Career Site Category: Administrative Compensation: USD 18 - USD 19 - hourly

Responsibilities

The specialist will support Westgate Owners by answering inbound calls, reviewing documents for accuracy, updating records in internal systems, and ensuring all paperwork is processed correctly and in compliance with guidelines. This involves professional interaction with Owners, Sales, Quality Assurance, and multiple internal teams.