Duration: Permanent
Location: UK
Reports to: Document Production Manager (DPM)
Type of Role: Remote
Reference no.: 8719

REQUIRED EXPERIENCE, SKILLS, AND ATTRIBUTES

Responsibilities

• Extensive Document Production (creating, formatting and amending) across all Firm’s systems.
• Managing document conversions.
• Preparing Pitch Documents.
• Tikit-linking documents.
• Transcribing BigHand dictations.
• Using BigHand Now hub to work on tasks.
• Populating LaserForms.
• Producing Excel data sets (as directed).
• Producing PowerPoint presentations and using software (as directed) i.e. Templafy.
• Work closely with our Brand department to ensure documents are in House-style.
• Accurately interpret fee-earner instructions and seek clarification when needed if instructions are complex.
• Proof read and quality check work to ensure it is completed to the highest standard – including checking all amendments have been made and ensuring document makes logical and grammatical sense.
• Ensure fee-earner/Practice Support Executive (PSE) is kept up to date with progress on their work request.
• Ensure documents are delivered in the required timescale – escalating as appropriate to the DPM and keep fee-earner/PSE updated, with as much notice as possible, if a deadline will not be met and reason for deadline not being met.
• Use judgement to refer outstanding work to our outsource provider, to enable deadline to be met, liaising with the DPM as appropriate.
• Providing support to users on technical document production queries.
• Ability to repair problem documents either on own or with support from IT.
• Test and troubleshoot new IT systems and ensure these are smoothly rolled out, working alongside IT/Brand/BD Departments as appropriate.
• Share knowledge and proactively suggest changes as appropriate across the team to enable continuous improvement.

Personal Attributes

• Excellent Team Player.
• Excellent communication skills.
• Excellent eye for detail.
• Advanced Knowledge of Microsoft Word, Excel, PowerPoint, Outlook, Kofax and any other systems implemented by the firm.
• Familiarity with Real Estate and Banking transactional documents would be an advantage.
• Flexible and dependable.
• Able to remain calm under pressure and work to tight deadlines.
• Conscientious, approachable and enthusiastic.
• Resilient and able to deal with issues as they arise.
• Proactive and highly motivated.
• Ability to use initiative.
• Able to build confidence, respect and trust with others.
• Willingness and enthusiasm to work with and support teams and practice groups.

THE ROLE

To work as part of the document production team to provide the Firm with first class professional, accurate and timely document management production service.
Working on the Day Team – Hours of work 9am to 5pm.

Responsibilities

• Extensive Document Production (creating, formatting and amending) across all Firm’s systems.
• Managing document conversions.
• Preparing Pitch Documents.
• Tikit-linking documents.
• Transcribing BigHand dictations.
• Using BigHand Now hub to work on tasks.
• Populating LaserForms.
• Producing Excel data sets (as directed).
• Producing PowerPoint presentations and using software (as directed) i.e. Templafy.
• Work closely with our Brand department to ensure documents are in House-style.
• Accurately interpret fee-earner instructions and seek clarification when needed if instructions are complex.
• Proof read and quality check work to ensure it is completed to the highest standard – including checking all amendments have been made and ensuring document makes logical and grammatical sense.
• Ensure fee-earner/Practice Support Executive (PSE) is kept up to date with progress on their work request.
• Ensure documents are delivered in the required timescale – escalating as appropriate to the DPM and keep fee-earner/PSE updated, with as much notice as possible, if a deadline will not be met and reason for deadline not being met.
• Use judgement to refer outstanding work to our outsource provider, to enable deadline to be met, liaising with the DPM as appropriate.
• Providing support to users on technical document production queries.
• Ability to repair problem documents either on own or with support from IT.
• Test and troubleshoot new IT systems and ensure these are smoothly rolled out, working alongside IT/Brand/BD Departments as appropriate.
• Share knowledge and proactively suggest changes as appropriate across the team to enable continuous improvement