The Document Production (DP) team provide document production services to TLT’s legal and non-legal teams.
DP forms part of TLT’s Managed Legal Services, and acts as a service centre for the wider business.
This role work will work closely with wider colleagues in Knowledge Management and Business Development.
Please note, this is a part time role, working 22 hours per week.

KNOWLEDGE, SKILLS AND EXPERIENCE

• Previous experience within a professional services environment would be beneficial.
• Strong communication skills (both oral and written), a good telephone manner and client service ethos are essential.
• Demonstrated excellent written and oral communication skills with the ability to clearly and accurately convey information.
• Outstanding organisational skills with the ability to be flexible in managing tasks and workload on a daily basis.
• Excellent attention to detail.
• Ability to work using own initiative and as a team member, maintaining a professional positive attitude at all times is essential.
• Excellent knowledge of the MS Office suite including Word and Outlook, Excel and PowerPoint.
• Previous experience working with Visio would be beneficial.
• Experience of using track changes is essential.
• Previous experience working with legal or complex documents is essential.
• Knowledge of PDF creation and amendment software would be beneficial.
• Knowledge of version control in a document management system would be beneficial.
• Previous experience with case management systems, particularly SolCase would be beneficial.
• Training in TLT house style, advance MS Office skills, Visio and other required software will be given.
  Our research shows that our clients and our employees would describe us as energetic, entrepreneurial & driven.

Although this a remote role, attendance will be required at a local TLT office for training, team meetings and appraisal.

• Producing and amending, with speed and accuracy, correspondence, faxes, attachments and complex documents such as reports, deeds and agreements.
• Responsibility for the Firm’s central precedent and policy library, liaising with precedent co-ordinators and policy holders to ensure all documentation is kept current.
• Creating and amending complex PowerPoint presentations and Excel spreadsheets.
• Transcribing large volumes of dictations quickly and accurately.
• Converting PDFs via conversion software or by copy typing.
• Applying TLT house style to non-TLT or converted PDF documents.
• Completing forms using Laserforms software.
• Editing, merging, redacting and/or securing PDF documentation.
• Cleaning and removing hidden metadata from TLT documents.
• Creating and amending Visio diagrams.
• Assisting with the management of our central precedent and policy document libraries.
• Performing mail merges and assisting with mass mailings.
• Undertaking finishing duties such as electronically filing documents, photocopying, scanning, binding and printing.
• Troubleshooting and providing expert technical advice.
• Designing documents using TLT branding guidelines.
• Answer telephone calls in a prompt and professional manner and take and pass on clear and concise messages.
• Supporting team members in times of low resource and/or heavy workloads
• Using and updating the work management system to provide transparency to DP clients on the progress of their work.
• Thoroughly complete the workflow system for each job undertaken.
• Ensure documents are produced within the required timescales and flag with your line manager should you foresee any potential delays.
• Proofreading and quality checking all work to ensure it is accurate, consistent, adheres to and meets the firm’s standards.
• Staying up to date with current technology and actively learning new software and other tools to maintain an advanced level of knowledge in Microsoft Office and other Firm software.
• Monitoring the DP Inbox in the absence of DP Team Leader or Technician.