Document Production Specialist
Salary: £25,000 per annum plus £20 per month phone allowance, plus company benefits
Location/Work model: Remote
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday to Friday, 7.00am to 3.00pm with 30-minute unpaid lunch break
Williams Lea seeks an experienced Document Production Specialist to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
We are seeking a talented and dynamic Document Production Specialist to join our fully remote team, supporting our client — a key global law firm.
In this role, you will work collaboratively within a team environment, producing, formatting, and quality-checking a wide range of client documents to meet strict client deadlines. You will confidently interpret client instructions, follow established brand guidelines, and proactively seek clarification where required to ensure complete accuracy and alignment with expectations.
Your day-to-day work will primarily involve Microsoft Office applications (Word, PowerPoint, and Excel), applying consistent formatting, layout, and styling to create polished, professional documents. You will also support with PDF editing and basic document troubleshooting, ensuring all outputs meet the highest quality standards and comply with client specifications.
This role is ideal for a self-starter with strong organisational skills, an eye for detail, and a commitment to delivering accurate and timely work. You will thrive in a team-focused, fast-paced environment, contributing to the seamless delivery of services to our client.

Key responsibilities

• Create, format, edit, and proofread business documents to client specifications and brand standards.
• Perform quality assurance checks to ensure accuracy, consistency, and completeness of all work.
• Review and assess incoming job requests, clarifying instructions as needed.
• Track and manage tasks using logs or workflow systems to meet agreed deadlines.
• Perform intake and workflow coordination functions, escalating issues where necessary.
• Communicate effectively with team members, supervisors, and clients on project status or concerns.
• Use required software, technology, and office equipment proficiently to complete tasks.
• Troubleshoot basic software or hardware issues, escalating complex problems as needed.
• Follow Williams Lea and client policies, including data security and confidentiality requirements.
• Support a proactive, service-focused environment and contribute to continuous process improvement.
• Use equipment and supplies efficiently to support cost-effective operations.

Personal attributes

• Minimum 1 year of document production experience, ideally in legal, banking, or corporate environments.
• Advanced skills in Microsoft Office (Word, Excel, PowerPoint) with strong keyboarding and typing skills.
• Familiar with additional document editing, conversion, and PDF tools.
• Strong verbal and written communication skills, with the ability to understand, clarify, and act on client instructions.
• Strong attention to detail with the ability to ensure accuracy and consistency.
• Organised and disciplined, with the ability to manage multiple tasks and meet tight deadlines in fast-paced environments
• Adaptable and versatile, able to respond to shifting priorities, client needs, and workflow demands.
• Collaborative team player who contributes to a supportive, service-focused environment.
• Practical problem-solver with the ability to troubleshoot basic software and hardware issues and escalate appropriately when needed.
• Exercises sound judgment and escalate issues appropriately.
• Professional verbal and written communication skills.
• Self-motivated and proactive, taking ownership of tasks and working with minimal supervision.
• Professional, reliable, and resilient — receptive to feedback and committed to continuous improvement.
• Maintains confidentiality and handles sensitive information responsibly, demonstrating integrity at all times.
• Customer-focused, with a positive attitude and a commitment to delivering excellent service.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at
careersatWL@williamslea.com
(we do not accept applications to this email address).
View our Privacy Notice
https://www.williamslea.com/privacy-statement

• Create, format, edit, and proofread business documents to client specifications and brand standards.
• Perform quality assurance checks to ensure accuracy, consistency, and completeness of all work.
• Review and assess incoming job requests, clarifying instructions as needed.
• Track and manage tasks using logs or workflow systems to meet agreed deadlines.
• Perform intake and workflow coordination functions, escalating issues where necessary.
• Communicate effectively with team members, supervisors, and clients on project status or concerns.
• Use required software, technology, and office equipment proficiently to complete tasks.
• Troubleshoot basic software or hardware issues, escalating complex problems as needed.
• Follow Williams Lea and client policies, including data security and confidentiality requirements.
• Support a proactive, service-focused environment and contribute to continuous process improvement.
• Use equipment and supplies efficiently to support cost-effective operations