Document Production Workflow Coordinator (M-F 7am-4pm) at RR Donnelley

Wheeling, West Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

19.85

Posted On

20 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Document Production, Customer Service, Proofreading, Editing, Formatting, Microsoft Office, Communication Skills, Team Collaboration, Time Management, Attention to Detail, Training, Workflow Coordination, High-Volume Production, Technical Aptitude, Problem Solving, Document Conversion

Industry

Marketing Services

Description

Company Description Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly Job Description The Document Production Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level. Advanced ability to assess documents, has a technical eye to detect and ensure proper corrections (proofing, edits, conversions, formatting, creation, comparisons, etc.) for requesters. The position requires advanced software aptitude in those programs used for document production, as well as speed and accuracy in a high-volume, high-pressure production environment. The Document Production Workflow Coordinator may require the training of team members, and may be responsible for the day-to-day coordination of workflow within a shift or site. Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests, as needed Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues Creates and edits documents, mail merges, charts, graphs, tables, etc. Scans and cleans up documents utilizing scanner equipment and appropriate software Converts and cleans documents from other software applications Evaluates personnel performance with the AM and assists in the development and improvement of individual and team skills Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality work Responsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for presentations work Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the client's expectations for quality, timeliness, and service Qualifications Bachelor’s degree or equivalent with years of experience able to substitute Minimum of 3 years of related office experience with document production and preparation Advanced knowledge of Microsoft Office suite (PowerPoint, Excel, Visio as examples) Excellent verbal and written communication and interpersonal skills necessary in order to communicate questions and/or suggestions to the client and other team members in a professional and customer service-oriented manner Ability to work both independently and collaboratively as part of a team; self-motivated to ensure own production Ability to work in a fast-paced, deadline-driven team environment while handling sensitive and/or confidential documents and information Additional Information The salary for this role at the noted RRD location is $19.85/hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre--employment substance abuse testing. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Responsibilities

The Document Production Workflow Coordinator is responsible for delivering exceptional customer service through timely and accurate document production. This includes assessing documents for corrections, coordinating workflow, and training team members.