DOCUMENTATION ANALYST

Under the leadership of the Director of Opportunity Now, the Documentation Analyst will be responsible for creating, organizing, managing, and maintaining documents to ensure accuracy, compliance and accessibility. The Documentation Analyst will support several departments to gather information, track revisions, and ensure all documents meet company standards and client regulations. The Documentation Analyst plays a key role in assisting workers that help participants on their journey to achieving and retaining employment. They also are critical to the bottom-line success of the company.

QUALIFICATIONS

• High School diploma or GED required
• Three years of clerical, administrative, customer service or related field preferred
• Demonstrated ability to perform job duties within the context of complex regulations and definitions and to complete extensive technical documentation
• Willingness to comply with the established company performance standards which may include: productivity/personal responsibility, client/customer service orientation, embracing a team player approach, and maintaining a professional demeanor
• Must have access to secure internet
• Some remote work available

SKILLS AND COMPETENCIES

• Ability to work independently, with considerable selfdirection, and as a contributing member of a team
• Ability to communicate effectively, both orally and in writing, with individuals from a wide range of professional and cultural backgrounds
• Must be highly organized, flexible and able to work well with others
• Knowledge of Microsoft Office and Windows based computer application
• Highly proficient with writing and grammar abilities
• Ability to prioritize and be flexible
• Must be able to multitask at a high level
• Proficient and effective customer service skills
• Highly proficient typing skills
• Superior Comprehensive skills

Position offers up to 15hrs/ per week

• Maintain effective case management by submitting timely reports, progress notes, updates, job orders and all other necessary paperwork
• Ensure every consumer has a portfolio with pertinent materials for employment. This includes, but is not limited to, personal contact sheet, updated resume, cover letter, references, and certifications/ transcripts
• Assist with post placement follow up in accordance with company policy
• Assist employment team in the preparation and collection of repots and documents as requested
• Become familiar with complex regulations and provide services within this framework
• Must be responsive to all forms of communications
• Assist with milestone documentation collection process
• Operate and monitor electronic document management system
• Transcript notes into formal reports
• Create manage and maintain comprehensive documentation including consumer files
• Must be accountable and flexible to meet all deadlines